ABA Banking Journal
No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
SUBSCRIBE
ABA Banking Journal
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
No Result
View All Result
No Result
View All Result
ADVERTISEMENT
Home ABA Banking Journal Podcast

Podcast: Crafting a sweet customer experience

June 13, 2022
Reading Time: 2 mins read
Podcast: Crafting a sweet customer experience

The cookies may be pre-packaged in plastic, but human touch remains essential to community banking. On the latest episode of the ABA Banking Journal Podcast — sponsored by IntraFi Network — 1st Security Bank EVP Kelli Nielsen discusses how the retail banking customer experience is changing in the post-COVID era and why in-branch activity remains important. Nielsen also talks about her bank’s approach to talent management in a tight labor market and — as an ABA Stonier Graduate School of Banking alumna and advisory board member — discusses the Women of Stonier initiative.

If you can’t see the audio player above, click here to listen to this week’s episode.

This episode is sponsored by IntraFi Network.

In this episode:

Kelli Nielsen
EVP, Retail Banking and Marketing
1st Security Bank
Evan Sparks
Editor-in-Chief
ABA Banking Journal
Marlee Ribnick
Senior Writer
ABA Banking Journal

ADVERTISEMENT
Tags: Bank branchesCareers in bankingCustomer experienceProfessional developmentRetail bankingWomen in banking
ShareTweetPin

Related Posts

Biden vetoes resolution to overturn SEC treatment of crypto custody assets

Labor Department rescinds guidance on crypto and 401(k)s

Compliance and Risk
May 28, 2025

The Labor Department rescinded a 2022 compliance release that directed fiduciaries to exercise “extreme care” before adding a cryptocurrency option to a 401(k) plan's investment menu for plan participants.

Poll: Growing deposits top priority for midsize banks in 2023

Quarterly Banking Profile: Banking net income $70.6 billion in Q1 2025

Community Banking
May 28, 2025

The banking industry reported a return on assets ratio of 1.16% and aggregate net income of $70.6 billion in the first quarter of 2025, an increase of $3.8 billion, or 5.8%, from the prior quarter, according to the...

OCC sees need for regulatory reform in bank merger process

Bank acquisitions announced in Massachusetts, Oklahoma

Community Banking
May 27, 2025

Hometown Financial Group to buy CFSB Bancorp. BancFirst has agreed to buy American Bank of Oklahoma.

Your Bank Marketing May Need to Start Shifting Right Now

The changing landscape of bank merger communications

Retail and Marketing
May 27, 2025

A smart program builds trust and confidence in the acquiring institution with robust, well-timed omnichannel tactics and strategic messaging.

Office overseeing federal contractors offers opportunity to object to release of diversity data

EEOC opens collection of EEO-1 data; submission deadline June 24

Compliance and Risk
May 22, 2025

Survey requires private employers with 100 or more employees and federal contractors with 50 or more employees to submit data on employees’ gender, race and ethnicity annually to the EEOC.

#PracticeSafeChecks campaign wins two Telly Awards

#PracticeSafeChecks campaign wins two Telly Awards

Compliance and Risk
May 21, 2025

An ABA public education campaign warning consumers about the risks of check fraud has received two awards for video and television excellence.

NEWSBYTES

Consumer sentiment holds steady in May

May 30, 2025

Personal income increased 0.8% in April

May 30, 2025

ABA DataBank: Increase in late payments by buy now, pay later users

May 30, 2025

SPONSORED CONTENT

Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

April 25, 2025
Outsourcing: Getting to Go/No-Go

Outsourcing: Getting to Go/No-Go

April 5, 2025
Six Payments Trends Driving the Future of Transactions

Six Payments Trends Driving the Future of Transactions

March 15, 2025
AI for Banks: A Starter Guide for Community and Regional Institutions

AI for Banks: A Starter Guide for Community and Regional Institutions

March 1, 2025

PODCASTS

Podcast: Accelerating banking for quick-service restaurants

May 8, 2025

How a Georgia community bank supports government-guaranteed lending nationwide

May 1, 2025

Podcast: Quantum computing’s shakeup in payments, cybersecurity

April 24, 2025
ADVERTISEMENT

American Bankers Association
1333 New Hampshire Ave NW
Washington, DC 20036
1-800-BANKERS (800-226-5377)
www.aba.com
About ABA
Privacy Policy
Contact ABA

ABA Banking Journal
About ABA Banking Journal
Media Kit
Advertising
Subscribe

© 2025 American Bankers Association. All rights reserved.

No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive

© 2025 American Bankers Association. All rights reserved.