Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
Browsing: Customer experience
Mystery Shopping: Taking the Mystery out of Fair Lending
Mystery shopping is a form of internal self-testing—and a technique that banks may be subjected to by external organizations. Raise your fair lending IQ with compliance-focused aspects of mystery shopping.
Podcast: How the OCC’s Premises Proposal Could Hamstring Bank Operations
On the latest episode of the ABA Banking Journal Podcast, ABA Senior Counsel Shaun Kern discusses the OCC’s recent proposal to revise its rules on permissible bank premises for national banks and federal thrifts, as well as ABA’s call for the agency to withdraw the proposal.
The PDF Problem: Getting the Most Out of Digital Documents
It’s time to get ahead of digital trends by rethinking the PDF environment, corralling costs and better supporting users.
Putting ‘Wealthtech’ to Work to Expand Client Engagement
In adjusting to current market demands, banks must expand their engagement efforts in order to attract new clients as well as deepen relations to retain existing clients.
For Bank Marketers, the Value of Keeping it Simple
Clients like easy and clear choices, so lead with benefit and value.
Six Tips to Transforming Your Digital Touchpoints into Valuable Marketing Assets
Adopting a strategic approach with your servicing communications can build more resilient customer relationships.
How Digital Experience Platforms Are Transforming Financial Institutions
DXPs provide a proven path to consistent, relevant messaging to consumers that also positively impacts the bottom line.
ABA Launches New Data and Analytics School
In 2021, the American Bankers Association will launch a new Data and Analytics School. The first session will run virtually from Jan. 25 to Feb. 11.
The Hunt for Frictionless Connections That Are Also Safe
As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.