The Future of the Branch in a Digital World
Lessons from sophisticated retail for using physical space to build trust, explain products and solve problems.
Browsing: Customer experience
Podcast: Long-Term Fintech Investments Strengthen Bank During Pandemic
Ed Francis talks about how InBank’s technology investments have positioned the company to serve its customers and thrive long-term, even in the midst of the coronavirus pandemic.
Three Tips for Engaging Mobile-First Users
Build a mobile-first culture, customize mobile offerings and becoming your customers’ trusted financial adviser.
CEO Q&A: Positioning Regions for the Future
Regions Financial Corporation CEO John Turner discusses how the bank is positioning itself to thrive and grow in the future—with both talent and technology.
Who’s Afraid of the Big, Bad Mystery Shopper?
Done right, mystery shopping can be an invaluable tool for tightening up your retail operations, product line, brand promise—even your compliance. So why does the thought of it strike fear and loathing in the hearts of so many bank staff?
It’s All About the Customer
The key question that will determine who wins and who loses in this digital age of banking: “Who controls the customer relationship?”
Care Center Links Digital, In-Person Experience
Fidelity Bank sought out a new way to integrate its digital and in-person customer experience, to move customers through the sales funnel while serving their banking needs.
Podcast: A Continuous Cycle of Tech Investment at Regions Bank
As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.
From Big Data to Little Personal Touches
With AI, banks of any size can deliver curated customer experiences.