Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
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Mystery shopping is a form of internal self-testing—and a technique that banks may be subjected to by external organizations. Raise your fair lending IQ with compliance-focused aspects of mystery shopping.
On the latest episode of the ABA Banking Journal Podcast, ABA Senior Counsel Shaun Kern discusses the OCC’s recent proposal to revise its rules on permissible bank premises for national banks and federal thrifts, as well as ABA’s call for the agency to withdraw the proposal.
It’s time to get ahead of digital trends by rethinking the PDF environment, corralling costs and better supporting users.
In adjusting to current market demands, banks must expand their engagement efforts in order to attract new clients as well as deepen relations to retain existing clients.
Clients like easy and clear choices, so lead with benefit and value.
Adopting a strategic approach with your servicing communications can build more resilient customer relationships.
DXPs provide a proven path to consistent, relevant messaging to consumers that also positively impacts the bottom line.
In 2021, the American Bankers Association will launch a new Data and Analytics School. The first session will run virtually from Jan. 25 to Feb. 11.
As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.