Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
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A recent survey of mobile banking customers by S&P Global Market Intelligence found that about 51% of respondents said that they were visiting bank branches less frequently due to the pandemic.
The most effective strategies for banks will have digital and brick-and-mortar channels working together to provide the greatest possible convenience and flexibility.
The American Bankers Association urged the FDIC yesterday to modernize its signage requirements to reflect new technologies and provide clarity about requirements regarding displays, promotional materials and social media advertising.
Beyond symbolizing security, classical bank design illustrated the connection of prudent finance and civic virtue.
As part of its effort to foster greater transparency, efficiency and innovation, the FDIC is renewing its effort to seek input on how it can modernize and revise its official sign and advertising rules.
Some branches are closing but that doesn’t mean reduced access to banking services, especially in lower-to-moderate-income neighborhoods.
On the latest episode of the ABA Banking Journal Podcast, ABA Senior Counsel Shaun Kern discusses the OCC’s recent proposal to revise its rules on permissible bank premises for national banks and federal thrifts, as well as ABA’s call for the agency to withdraw the proposal.
The American Bankers Association yesterday urged Office of the Comptroller of the Currency to withdraw a recent proposal making changes to its rules on national bank or federal savings ownership of real property.
The OCC today proposed changes to its current rules on national bank or federal savings association ownership of real property. The proposal will provide a set of general standards—including an occupancy test and excess capacity standards—that the OCC will use for determining whether the acquisition and holding of real estate Is necessary for the transaction of an institution’s business.