Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Browsing: Bank branches
Survey: Branch Employees Want Mobile Tools to Manage Schedules
Just over one in five banks in the developed world use a software solution to assist with task management and employee scheduling, according to the results of a recent survey.
New FDIC Reports Chart Continued Effect of Pandemic on Banks
Two reports released today by the FDIC provide data on consumer lending, deposit rates and branch closures in the wake of the COVID-19 pandemic.
Leaning Local: ‘Brand+Branch’ Strategies for Success
Banks that invest in their branch experiences and in marketing to support them consistently outperform competitors.
Banking’s Multicultural Moment
Banks get deliberate about multicultural markets as a path to financial inclusion—and growth.
Survey: Community Banks Keeping Branches Open
Community banks are keeping bank branches open, with 84% responding to a recent survey that they have not closed a single branch in the past 12 months.
The Myth of the Disappearing Bank Branch
A Cleveland Fed report finds that—despite consolidation—bank branch proximity has remained stable and, in some cases, improved.
Morning Consult: Customers Prefer Mobile Apps for Banking
Most Americans prefer to do their banking through mobile apps, according to new research released by Morning Consult on behalf of the American Bankers Association.
Bank Branch Distance Stable Amid Consolidation, New Fed Report Finds
Over the past 20 years, the location of the nearest full-service bank branch for urban consumers has remained stable at 1.5 miles and has improved for rural customers, falling from 4.6 miles to 4.3 miles, despite an increase in bank consolidation, according to a new report from the Federal Reserve Bank of Cleveland.
Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.