In a comment letter filed before the holidays, ABA voiced support for the FDIC’s National Survey of Unbanked and Underbanked Households and offered recommendations for ways the survey questions could be improved in 2019. Specifically, ABA agreed with the FDIC’s inclusion of prepaid cards in a survey question about consumers’ experiences with bank accounts, noting that “functionally, prepaid accounts vary ...

While banks continued to see deposit growth over the past year, it lagged five-year averages at both community banks and non-community banks, according to the latest issue of the FDIC Quarterly.

Seven out of 10 Americans said they most often access their bank accounts via online and mobile channels, according to a new ABA/Morning Consult survey.

Customers at the nation’s large and midsize banks are most satisfied when their banking experience blends digital and in-person experiences, according to a J.D. Power study released today.

On the latest episode of the ABA Banking Journal Podcast, the leader of the Washington, D.C., area's largest community bank describes how his bank invests in its customer experience and the next generation of employees.

How one bank developed a creative storefront solution for small businesses’ cashflow needs.

Jill Castilla's bank, Citizens Bank of Edmond in Oklahoma, has a one-branch strategy — but lots of big ideas for innovative ways to serve customers.

Online and mobile banking continue to grow in popularity and together represent the primary banking channels for two-thirds of Americans, according to a new survey conducted by Morning Consult for ABA.