
Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Advancing women’s leadership in financial services is not just a job for women. It’s a job for all of us, including male CEOs like Zions’ Scott Anderson.
While many larger banks have created “chief diversity officer” roles over the past several years, that role has been more of a rarity at smaller banks. Until now.
At a community bank with limited staff and resources, tech transformation is all about setting priorities.
During the CoreConnection session at ABA’s Conference for Community Bankers, core provider CEOs sounded notes that will sound familiar to those following the work of ABA’s Core Platforms Committee: open APIs, access to data and flexible and transparent contracts.
How is the trust services sector positioning itself to serve the next generation of wealth clients?
The American Bankers Association today congratulated the women named to American Banker Magazine’s “Most Powerful Women in Banking,” “Women to Watch in Banking” and “Most Powerful Women in Finance” lists for 2021. Many of them are current and former members of ABA’s board, councils and committees.
Nicole Kitowski started her career at Associated Bank as a teller in high school. Nearly three decades later, she brings that experience on the front lines to her role as Associated’s chief risk officer.
Culture is important for every bank, but never more so than when employees are remote amid the COVID-19 pandemic. Pat Weigel discusses how Norway Savings Bank’s employees build its “high-achievement, high-support” culture.
When Gilda Nogueira’s family immigrated to the United States, East Cambridge Savings Bank in Cambridge, Massachusetts, helped them land on their feet and begin their new life in America. Today, Nogueira pays this opportunity forward through community banking as president and CEO of ECSB.