Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Browsing: Women in banking
Advancing women in banking leadership is everyone’s business
Advancing women’s leadership in financial services is not just a job for women. It’s a job for all of us, including male CEOs like Zions’ Scott Anderson.
Podcast: Breaking Ground as a Community Bank Chief Diversity Officer
While many larger banks have created “chief diversity officer” roles over the past several years, that role has been more of a rarity at smaller banks. Until now.
Podcast: Step-by-Step IT Transformation at a Community Bank
At a community bank with limited staff and resources, tech transformation is all about setting priorities.
Podcast: Have the Cores Stepped Up to the Challenge?
During the CoreConnection session at ABA’s Conference for Community Bankers, core provider CEOs sounded notes that will sound familiar to those following the work of ABA’s Core Platforms Committee: open APIs, access to data and flexible and transparent contracts.
Podcast: Top Trends in Trust Services for Banks
How is the trust services sector positioning itself to serve the next generation of wealth clients?
ABA Salutes Women Bank Execs Atop ‘Most Powerful,’ ‘Women to Watch’ Lists
The American Bankers Association today congratulated the women named to American Banker Magazine’s “Most Powerful Women in Banking,” “Women to Watch in Banking” and “Most Powerful Women in Finance” lists for 2021. Many of them are current and former members of ABA’s board, councils and committees.
Podcast: Risk Management with the Customer in Mind
Nicole Kitowski started her career at Associated Bank as a teller in high school. Nearly three decades later, she brings that experience on the front lines to her role as Associated’s chief risk officer.
Podcast: Empowering Bank Employees to Build Culture from the Ground Up
Culture is important for every bank, but never more so than when employees are remote amid the COVID-19 pandemic. Pat Weigel discusses how Norway Savings Bank’s employees build its “high-achievement, high-support” culture.
Podcast: The Community Bank Cycle of Opportunity
When Gilda Nogueira’s family immigrated to the United States, East Cambridge Savings Bank in Cambridge, Massachusetts, helped them land on their feet and begin their new life in America. Today, Nogueira pays this opportunity forward through community banking as president and CEO of ECSB.