Community banks are keeping bank branches open, with 84% responding to a recent survey that they have not closed a single branch in the past 12 months.
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Chatbots can help banks automate customer interactions, especially when it comes to basic or routine tasks, like resetting a password for an online banking account or transferring funds between accounts.
Banks that embrace innovation and harness the power of data and new technology—while remaining focused on customer service basics—will be well-positioned for future growth and resilience.
Targeted marketing strategies have the potential to achieve big success in customer retention and acquisition.
Our fearless duo discusses predictions for 2022 from a fellow ABA Bank Marketing contributor.
What’s on the community bank roadmap for digital process improvement in 2022? On the latest episode of the ABA Banking Journal Podcast, Chris Bailey lifts the curtain on his bank’s investments in digital signature management, conversational capabilities and client business optimization.
Four themes will be at the forefront: Growth, loans, digital and measurement.
Focus on the products and services you do best and look for opportunities to leverage technology to enhance customer experience.
Capital One received the highest customer satisfaction rating for the second year in a row among eight nationwide banks, scoring 692 out of 1,000 (up from 688 in 2020), according to a new J.D. Power study released today.
How do you know if you should further develop your digital products or spend more on new locations and employees?