Banks are seeking tech solutions to bring the traditional branch banking experience into the 21st century.

While mobile and other digital channels continue to grow in importance for transactions, branches remain the preferred channel for customers to have important conversations with their banks, according to a Celent survey for Samsung released today.

Banks are using intelligent video solutions in a myriad of ways to improve the customer experience.

For Jim Edwards, a third-generation banker and the chairman and CEO of United Bank Corp. in Zebulon, Ga., community banking is about providing a "high-touch" experience.

On the latest episode of the ABA Banking Journal Podcast, sponsored by Windstream Enterprise, Connecticut banker George Hermann discussed his bank's in-school branch program.

Customers at the nation’s large and midsize banks are most satisfied when their banking experience blends digital and in-person experiences, according to a J.D. Power study released today.

Customers will continue to accelerate their demands for anytime/anywhere banking. They will look to banks as expert advisers who can help them overcome stress and manage financial goals.