Browsing: Retail banking

Community Banking

With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes learn from the experience of their certified peers?


A majority of retail bank customers, 69%, who receive advice from their bank act on it, according to J.D. Power’s fourth annual study on retail banking advice. According to the report, overall customer satisfaction rises 229 points on a 1,000 point scale when customers are offered advice and guidance that completely meets their needs.


Customer satisfaction with direct banks—those without a branch network—declined 12 points from last year, falling to 852 on a 1,000-point scale, according to a new survey by J.D. Power.

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