If you’re working to build your retail business, you have a lot in common with many companies in the malls and shopping centers. There’s more competition than ever from across the street and across the globe. The successful retailers are innovating, building their brands and creating special promotions that make lifelong, loyal customers.
BBVA’s Rosilyn Houston on her path from frontline teller to workplace culture visionary.
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.
A conversation with Greg Carmichael, chairman, president and CEO of Fifth Third Bank.
Greg Carmichael entered the banking industry as a mid-career technology executive, and that’s shaped his perspective on the challenges facing banks today.
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
After Rep. Alexandria Ocasio-Cortez (D-N.Y.) and Sen. Bernie Sanders (I-Vt.) today unveiled a bill that—among other things—would cap consumer loan annual percentage rates at 15% nationwide, the American Bankers Association forcefully pushed back with quotes in several media reports.
There’s a sea-change taking place in bank marketing—a shift in perspective from seeing the marketing department as an expense to supporting it as a revenue generator.
Overall customer satisfaction with retail banks came in at 807 (on a 1,000 point scale), up a point from 2018, according to J.D. Power’s annual retail banking satisfaction study released today.
A majority of retail bank customers — 78 percent — said they want to receive financial advice from their bank, according to J.D. Power’s second annual study on retail banking advice released last week.