As states and localities begin the process of easing stay-at-home orders in the wake of the coronavirus pandemic, about seven in 10 banks expect to phase their workforces back into offices within the next 30 to 60 days, according to a recent ABA members-only survey.
As states begin to relax stay-at-home orders, many banks are beginning to plan for the safe and efficient return to normal in-office operations. Here are some answers to banker questions on what they need to know.
Retail banks continued to notch high satisfaction scores, though the limited availability of in-branch services since the coronavirus pandemic began could introduce challenges to retail bank satisfaction, according to J.D. Power’s annual retail banking satisfaction study released today.
Learn what was said when we asked bankers and bank consultants across the country what they see for the future of banking products, services and marketing approaches that seem to be dying out.
TD Bank received the highest customer satisfaction rating among eight nationwide banks, scoring 851 out of 1,000, according to a new J.D. Power study released today.
To accommodate changing consumer preferences and technology, it’s necessary to shift the retail culture. And that requires a wholesale look at the entire organization—and the removal of barriers between business lines that have existed within banks forever.
Washington Federal — a $16.4 billion regional institution based in Seattle — had a problem: many in the general public didn’t realize exactly what it did.
If you’re working to build your retail business, you have a lot in common with many companies in the malls and shopping centers. There’s more competition than ever from across the street and across the globe. The successful retailers are innovating, building their brands and creating special promotions that make lifelong, loyal customers.
BBVA’s Rosilyn Houston on her path from frontline teller to workplace culture visionary.
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.