Podcast: How Three Different Banks Championed ‘Bank On’ Certification
The Bank On movement for financial inclusion continues to accelerate. In July, the Cities for…
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Raising the Standard
With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes learn from the experience of their certified peers?
ABA Data Bank: Bank On Accounts, Share of New Customers Grow in 2019
View the data here.
J.D. Power Report: Majority of Consumers Act on Advice From Banks
A majority of retail bank customers, 69%, who receive advice from their bank act on it, according to J.D. Power’s fourth annual study on retail banking advice. According to the report, overall customer satisfaction rises 229 points on a 1,000 point scale when customers are offered advice and guidance that completely meets their needs.
Podcast: A Sharper Focus on Bank Employees’ Well-Being
The trials of the past year required herculean efforts on the part of bank employees to meet their clients’ needs, and they have taken a toll on many bankers. Jennifer Young discusses TD Bank’s “full well-being approach” to supporting employees.
Direct Banking Satisfaction Declines
Customer satisfaction with direct banks—those without a branch network—declined 12 points from last year, falling to 852 on a 1,000-point scale, according to a new survey by J.D. Power.
Maintaining Connections to Bank Customers Through the Pandemic and Beyond
Two Wisconsin banks take extra steps to adjust their branch services.
CFE Fund: 60 Financial Institutions Now Offering Bank On-Certified Accounts
The Cities for Financial Empowerment Fund announced today that 60 financial institutions—including 46 banks—with more than 28,000 branches nationwide are now offering Bank On-certified accounts.
A Digital Transformation of Consumer Segmentation
Tailor financial products and strategies to build engagement and serve the evolving needs of boomers and millennials
CDC Recommends Bank Workers Be in Third Phase of Vaccinations
A panel of the Centers for Disease Control and Prevention today voted to include financial services workers in Phase 1c of COVID-19 vaccinations.