To accommodate changing consumer preferences and technology, it’s necessary to shift the retail culture. And that requires a wholesale look at the entire organization—and the removal of barriers between business lines that have existed within banks forever.
Washington Federal — a $16.4 billion regional institution based in Seattle — had a problem: many in the general public didn’t realize exactly what it did.
If you’re working to build your retail business, you have a lot in common with many companies in the malls and shopping centers. There’s more competition than ever from across the street and across the globe. The successful retailers are innovating, building their brands and creating special promotions that make lifelong, loyal customers.
BBVA’s Rosilyn Houston on her path from frontline teller to workplace culture visionary.
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.
A conversation with Greg Carmichael, chairman, president and CEO of Fifth Third Bank.
Greg Carmichael entered the banking industry as a mid-career technology executive, and that’s shaped his perspective on the challenges facing banks today.
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
After Rep. Alexandria Ocasio-Cortez (D-N.Y.) and Sen. Bernie Sanders (I-Vt.) today unveiled a bill that—among other things—would cap consumer loan annual percentage rates at 15% nationwide, the American Bankers Association forcefully pushed back with quotes in several media reports.
There’s a sea-change taking place in bank marketing—a shift in perspective from seeing the marketing department as an expense to supporting it as a revenue generator.