One in 10 adults say they do not have a checking or savings account, according to new research released by Morning Consult.
Browsing: Retail banking
Community partnerships, word of mouth help market an important financial inclusion initiative.
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
Customer satisfaction with mortgage servicers industrywide increased six points to 787 on a scale of 1,000 during the pandemic, according to the J.D. Power 2021 Primary Mortgage Servicer Satisfaction Study released today.
The Bank On movement for financial inclusion continues to accelerate. In July, the Cities for…
With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes learn from the experience of their certified peers?
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A majority of retail bank customers, 69%, who receive advice from their bank act on it, according to J.D. Power’s fourth annual study on retail banking advice. According to the report, overall customer satisfaction rises 229 points on a 1,000 point scale when customers are offered advice and guidance that completely meets their needs.
The trials of the past year required herculean efforts on the part of bank employees to meet their clients’ needs, and they have taken a toll on many bankers. Jennifer Young discusses TD Bank’s “full well-being approach” to supporting employees.