Morning Consult: One in 10 Adults Don’t Have Checking, Saving Account
One in 10 adults say they do not have a checking or savings account, according to new research released by Morning Consult.
Browsing: Retail banking
Spreading the Word About Bank On
Community partnerships, word of mouth help market an important financial inclusion initiative.
Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
J.D. Power: Consumer Satisfaction with Mortgage Servicers Rises
Customer satisfaction with mortgage servicers industrywide increased six points to 787 on a scale of 1,000 during the pandemic, according to the J.D. Power 2021 Primary Mortgage Servicer Satisfaction Study released today.
Podcast: How Three Different Banks Championed ‘Bank On’ Certification
The Bank On movement for financial inclusion continues to accelerate. In July, the Cities for…
Raising the Standard
With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes learn from the experience of their certified peers?
ABA Data Bank: Bank On Accounts, Share of New Customers Grow in 2019
View the data here.
J.D. Power Report: Majority of Consumers Act on Advice From Banks
A majority of retail bank customers, 69%, who receive advice from their bank act on it, according to J.D. Power’s fourth annual study on retail banking advice. According to the report, overall customer satisfaction rises 229 points on a 1,000 point scale when customers are offered advice and guidance that completely meets their needs.
Podcast: A Sharper Focus on Bank Employees’ Well-Being
The trials of the past year required herculean efforts on the part of bank employees to meet their clients’ needs, and they have taken a toll on many bankers. Jennifer Young discusses TD Bank’s “full well-being approach” to supporting employees.
Direct Banking Satisfaction Declines
Customer satisfaction with direct banks—those without a branch network—declined 12 points from last year, falling to 852 on a 1,000-point scale, according to a new survey by J.D. Power.