ITMs’ role in bank digital transformation
Assessing the business cases for—and against—investments in interactive teller machines.
Browsing: Retail banking
The future of the branch: What can banks learn from luxury retail customer experiences?
It may be time to start looking at branch locations as modern customer engagement centers, fully integrated with multiple connection channels offering consistent and seamless customer experiences.
Podcast: The just-do-it mindset in community bank innovation
How can community bank emerging leaders take initiative in innovation? Tim Shangle advises bankers to take small steps and explore what new technologies can do.
How social selling can build trust in the financial advisor-client relationship
Trust hinges on authentic relationships. Today’s investors want to work with real people who connect with them on a human level.
Podcast: Building banker skills with cross-generational learning
As a bank leader, Alicia Wade notes that we’re at a unique moment that won’t recur for many years: having four generations, from Baby Boomers to Gen Z, working alongside each other.
Seven interior design trends for banks
By incorporating these emerging design trends your branch can evolve into a modern, comfortable space that customers look forward to visiting.
Podcast: Inspiring rising leaders to be part of something bigger
As a leader in selecting and developing potential Chick-fil-A restaurant operators for many years, André Kennebrew conducted around 8,500 talent interviews. Here’s what he learned about talent from one of America’s fastest-growing and top-rated consumer brands.
CFPB study: BNPL loans grew tenfold since 2019
Buy-now-pay-later services have exploded in popularity with five BNPL lenders reporting a near tenfold increase…
Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Fed survey: Americans’ financial well-being improves in 2021
Nearly 8 in 10 U.S. households surveyed in late 2021 said they were “doing OK” or “living comfortably,” according to the Federal Reserve’s annual Report on the Economic Well-Being of U.S. Households released today.