The Breakthrough Artist
BBVA’s Rosilyn Houston on her path from frontline teller to workplace culture visionary.
Browsing: Retail banking
A Bank in Every Device?
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.
CEO Q&A: Innovation for Inclusion
A conversation with Greg Carmichael, chairman, president and CEO of Fifth Third Bank.
Podcast: Innovation and Inclusion with Fifth Third
Greg Carmichael entered the banking industry as a mid-career technology executive, and that’s shaped his perspective on the challenges facing banks today.
Podcast: A Customer Advocate Inside the Bank
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
ABA Pushes Back on Ocasio-Cortez, Sanders Cap on Consumer Loan Rates
After Rep. Alexandria Ocasio-Cortez (D-N.Y.) and Sen. Bernie Sanders (I-Vt.) today unveiled a bill that—among other things—would cap consumer loan annual percentage rates at 15% nationwide, the American Bankers Association forcefully pushed back with quotes in several media reports.
Raising the Retail Profile
There’s a sea-change taking place in bank marketing—a shift in perspective from seeing the marketing department as an expense to supporting it as a revenue generator.
Study: Consumer Satisfaction with Banks Holds Steady
Overall customer satisfaction with retail banks came in at 807 (on a 1,000 point scale), up a point from 2018, according to J.D. Power’s annual retail banking satisfaction study released today.
J.D. Power Report: Consumers Seek Financial Advice from Their Bank
A majority of retail bank customers — 78 percent — said they want to receive financial advice from their bank, according to J.D. Power’s second annual study on retail banking advice released last week.
High School Branches Pay Dividends for Banks and Students
At banks of all sizes, student-staffed branches turn students into ambassadors for healthy financial choices.