CDC Recommends Bank Workers Be in Third Phase of Vaccinations
A panel of the Centers for Disease Control and Prevention today voted to include financial services workers in Phase 1c of COVID-19 vaccinations.
Browsing: Retail banking
J.D. Power: Capital One Receives Top Customer Rating Among Nationwide Banks
Capital One received the highest customer satisfaction rating among eight nationwide banks, scoring 688 out of 1,000, according to a new J.D. Power study released today.
Study: Most Americans Looking for Advice from Their Banks as Financial Stress Rises
The vast majority of Americans, 83%, are looking for advice or guidance from their primary retail banks as their financial stress has increased during the pandemic, according to a recent study from J.D. Power.
Podcast: Behind the Scenes with a ‘Bank On’ Product
On the latest episode of the ABA Banking Journal Podcast, Old National Bank’s Ben Joergens discusses his bank’s experience launching a Bank On-certified account.
Should You Pay Cash to Attract New Customers?
Cash incentives work, but building your brand remains the long-term imperative.
FDIC: Share of Unbanked Americans Reaches Record Low in 2019
The share of U.S. households that are unbanked continued falling in 2019, reaching 5.4%, the lowest rate yet recorded in a biennial FDIC report.
Nichols Urges All Banks to Offer ‘Bank On’ Certified Accounts
To help reduce the number of unbanked Americans, ABA President and CEO Rob Nichols today urged all banks to offer a Bank On-certified account.
Digital Transformation, Accelerated
The pandemic has upended almost every aspect of Americans’ lives, including how they bank. Which aspects of the COVID-fueled digital acceleration are here to stay?
Learning From 2020: A Great Way to Save for the Unexpected Is Making It Automatic
Even before the pandemic, most households were skating on thin financial ice.