The pandemic has upended almost every aspect of Americans’ lives, including how they bank. Which aspects of the COVID-fueled digital acceleration are here to stay?
Browsing: Retail banking
Even before the pandemic, most households were skating on thin financial ice.
Beyond the immediate changes required by social distancing, the COVID-19 pandemic has “accelerated things that were in progress for a long time,” says Frank Sorrentino, chairman and CEO of ConnectOne Bank.
With the World Health Organization’s recent recognition of evidence that the novel coronavirus can be aerosolized in particles that remain in the air for long periods over long distances, how do banks need to adjust their COVID-19 risk mitigation procedures?
When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.
The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment.
Lessons from sophisticated retail for using physical space to build trust, explain products and solve problems.
As states and localities begin the process of easing stay-at-home orders in the wake of the coronavirus pandemic, about seven in 10 banks expect to phase their workforces back into offices within the next 30 to 60 days, according to a recent ABA members-only survey.
As states begin to relax stay-at-home orders, many banks are beginning to plan for the safe and efficient return to normal in-office operations. Here are some answers to banker questions on what they need to know.
Retail banks continued to notch high satisfaction scores, though the limited availability of in-branch services since the coronavirus pandemic began could introduce challenges to retail bank satisfaction, according to J.D. Power’s annual retail banking satisfaction study released today.