Podcast with Chip Mahan: Bringing Down Costs and Transforming the Customer Experience

On the season two premiere of the ABA Banking Journal Podcast, banking legend James “Chip” Mahan provides his wide-ranging outlook on bank technology, small business lending and the customer experience. The founder of the first fully internet-based bank in the 1990s, and today the founder, chairman and CEO of Live Oak Bank and a founding board member of bank software company nCino, Mahan discusses:

  • Why legacy bank technology consumes a major share of non-interest expense and how cloud computing providers can bring those costs down significantly — leveling the playing field for banks of all sizes.
  • How Live Oak and nCino’s proprietary loan origination software “perfected the handoff” and streamlined the customer experience.
  • How Live Oak’s savings get reinvested in an employee experience that attracts top talent that is recognized by American Banker as a top bank workplace.
  • How the $3.4 billion bank grew into the nation’s largest Small Business Administration 7(a) lender — outpacing nationwide banks many times its size.

If you can’t see the audio player above, click here to listen to this week’s episode.

In this episode:

Chip Mahan
Chairman and CEO
Live Oak Bank

Evan Sparks
ABA Banking Journal

Joan Gregory Saenz
SVP, Congressional
Relations, ABA