For Jim Edwards, a third-generation banker and the chairman and CEO of United Bank Corp. in Zebulon, Ga., community banking is about providing a "high-touch" experience.

Bank CEOs on streamlining and improving the digital customer experience.

As the Treasury prepares to issue its report on nonbank fintech issues, ABA today released a white paper featuring several fintech policy recommendations that would facilitate innovation both inside and outside of the regulated banking system and promote partnerships between banks and nonbanks.

Acquiring new customers, regulatory mandates and recruiting and retaining talent are the top issues keeping community bank CEOs up at night, according to a new research study by ABA.

Mobile banking use is growing fast, and as mobile banking customers use it more frequently, they are able to move on more quickly to other life activities. That's a finding from Citi's 2018 Mobile Banking Study released today, and it's an insight shared by Alice Milligan -- chief digital client experience officer in the U.S. consumer bank group at Citi -- in a bonus episode of the ABA Banking Journal Podcast.

First thing first: the experience will not equal the channel.

Bank teams of the future will be made up of lifelong learners. Given the learning curve of new technology plus the pace of its adoption, bankers will have no choice.

Customers will continue to accelerate their demands for anytime/anywhere banking. They will look to banks as expert advisers who can help them overcome stress and manage financial goals.

Congress will pass a bank regulatory reform bill this year, Rep. Patrick McHenry (R-N.C.) said today at ABA’s Government Relations Summit.

As the federal banking agencies work together on plans to revise the Community Reinvestment Act regulations and supervisory framework, Federal Reserve Governor Lael Brainard articulated several “outcomes that we will work toward” that align closely with ABA’s advocacy on CRA reform.