Nichols Highlights Importance of Bank On-Certified Accounts
American Bankers Association President and CEO Rob Nichols today emphasized the importance of Bank On-certified accounts as a way to ...
Tag: Retail banking
J.D. Power: Consumer Satisfaction with Mortgage Originators Declines
Customer satisfaction with mortgage originators industrywide declined five points to 851 on a scale of 1,000, according to the J.D. ...
ABA Foundation Highlights Strategies for Expanding Financial Inclusion to Persons with Criminal Records
Banks are employing a number of successful strategies to help promote financial inclusion among individuals with criminal records, the American ...
The Myth of the Disappearing Bank Branch
A Cleveland Fed report finds that—despite consolidation—bank branch proximity has remained stable and, in some cases, improved.
Morning Consult: One in 10 Adults Don’t Have Checking, Saving Account
One in 10 adults say they do not have a checking or savings account, according to new research released by ...
Spreading the Word About Bank On
Community partnerships, word of mouth help market an important financial inclusion initiative.
Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey ...
J.D. Power: Consumer Satisfaction with Mortgage Servicers Rises
Customer satisfaction with mortgage servicers industrywide increased six points to 787 on a scale of 1,000 during the pandemic, according ...
Podcast: How Three Different Banks Championed ‘Bank On’ Certification
The Bank On movement for financial inclusion continues to accelerate. In July, the Cities for Financial Empowerment Fund—which developed the ...
Raising the Standard
With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes ...
