GAO: Regulators Lack ‘Outcome-Oriented Measures’ in Assessing Efforts to Increase Banking Access
A recent report issued by the Government Accountability Office found that some banking regulators lack “outcome-oriented measures” in assessments of ...
Tag: Retail banking
Banking’s Multicultural Moment
Banks get deliberate about multicultural markets as a path to financial inclusion—and growth.
FDIC Expands Campaign to Promote Bank Accounts
The FDIC today expanded its public awareness campaign about the benefits of opening a bank account. The campaign now targets ...
Survey: Community Banks Keeping Branches Open
Community banks are keeping bank branches open, with 84% responding to a recent survey that they have not closed a ...
J.D. Power: Capital One Receives Top Customer Rating Among Nationwide Banks
Capital One received the highest customer satisfaction rating for the second year in a row among eight nationwide banks, scoring ...
Podcast: From Crypto to Online Romance, How Money Mule Tactics Are Evolving
With the pandemic and other factors triggering growth in — and new dimensions of — “money mule” scams, how what ...
Nichols Highlights Importance of Bank On-Certified Accounts
American Bankers Association President and CEO Rob Nichols today emphasized the importance of Bank On-certified accounts as a way to ...
J.D. Power: Consumer Satisfaction with Mortgage Originators Declines
Customer satisfaction with mortgage originators industrywide declined five points to 851 on a scale of 1,000, according to the J.D. ...
ABA Foundation Highlights Strategies for Expanding Financial Inclusion to Persons with Criminal Records
Banks are employing a number of successful strategies to help promote financial inclusion among individuals with criminal records, the American ...
The Myth of the Disappearing Bank Branch
A Cleveland Fed report finds that—despite consolidation—bank branch proximity has remained stable and, in some cases, improved.
