CFPB Makes Changes to Consumer Complaint Database Functionality
The Consumer Financial Protection Bureau today announced several technological enhancements to its public consumer complaint database.
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CFPB to Make ABA-Advocated Changes to Complaint Database
The Consumer Financial Protection Bureau will continue to publish a database of consumer complaints, but it will make several key changes to increase transparency and provide full context for consumers, the agency announced today.
CFPB Report Highlights 98% Timely Response Rate to Complaints in 2018
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 98% of complaints submitted through the bureau in 2018.
Data Security, Privacy to Be Early Focus of CFPB’s Kraninger
Newly sworn-in Consumer Financial Protection Bureau Director Kathy Kraninger will focus on data security and privacy in her early days in office, she said at a press briefing on her first day at the bureau this afternoon.
ABA Recommends Changes to CFPB’s Complaint Handling Process
In a comment letter to the Consumer Financial Protection Bureau yesterday — the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.
ABA Urges CFPB to Abandon Public Complaint Database
In a comment letter to the Consumer Financial Protection Bureau today — the sixth of 12 the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to stop publishing individual consumer complaints and complaint narratives. The association pointed out that the practice of publishing individual complaints — which began
Mulvaney Outlines Goals for CFPB Mission Rooted in Statute
Consumer Financial Protection Bureau Acting Director Mick Mulvaney is bringing the agency’s activities within its statutory boundaries, he told attendees at the ABA Government Relations Summit this morning.
CFPB Seeks Public Feedback on Consumer Complaints, Inquiries
The Consumer Financial Protection Bureau today issued a request for information seeking feedback on its handling of consumer complaints and inquiries.
CFPB Seeks Feedback on Consumer Complaint Reporting
The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting — the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.
Mulvaney: CFPB’s Days of ‘Pushing the Envelope’ Are Over
The Consumer Financial Protection Bureau’s prevailing governing philosophy of “pushing the envelope” in the name of enforcing consumer protection laws will shift under the bureau’s new leadership, Acting Director Mick Mulvaney said today in a memo to CFPB staff.