In a comment letter to the Consumer Financial Protection Bureau yesterday -- the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative -- ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.

In a comment letter to the Consumer Financial Protection Bureau today — the sixth of 12 the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to stop publishing individual consumer complaints and complaint narratives. The association pointed out that the practice of publishing individual complaints — which began under the bureau’s previous leadership ...

Consumer Financial Protection Bureau Acting Director Mick Mulvaney is bringing the agency’s activities within its statutory boundaries, he told attendees at the ABA Government Relations Summit this morning.

The Consumer Financial Protection Bureau today issued a request for information seeking feedback on its handling of consumer complaints and inquiries.

The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting -- the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.

The Consumer Financial Protection Bureau’s prevailing governing philosophy of “pushing the envelope” in the name of enforcing consumer protection laws will shift under the bureau’s new leadership, Acting Director Mick Mulvaney said today in a memo to CFPB staff.

Wells Fargo CEO Tim Sloan appeared before the Senate Banking Committee today to provide an update on the steps the bank has taken over the past year to mitigate damages resulting from unauthorized accounts that were opened by Wells Fargo employees to meet sales goals.

In a comment letter to the Consumer Financial Protection Bureau today, ABA urged the bureau to confirm that it does not intend to test how it may collect complaints from small businesses.

The Treasury Department tonight issued a 150-page report making dozens of recommendations for how Congress and regulatory agencies can streamline bank regulation in a way that promotes economic growth.

Complaints about poor servicing practices account for 64 percent of all complaints about student loans, according to the Consumer Financial Protection Bureau’s periodic summary of consumer complaints today.