CFPB ends publication of consumer complaint narratives
The CFPB will cease publication of unverified complaint narratives and visualizations, arguing the utility of publicizing narratives is minimal “while ...
Tag: Consumer complaints
CFPB announces changes to consumer complaint portal
The CFPB unveiled actions to “restore integrity and utility” to its consumer complaint portal, which it said would increase the ...
CFPB received 6.6M consumer complaints in 2025
The CFPB received more than 6.6 million complaints in 2025, according to the bureau’s annual report. Banks and other financial ...
ABA urges CFPB to improve complaint intake form, combat frivolous complaints
ABA is urging the CFPB to remove four demographic fields from its Consumer Response Intake Form and to take action ...
ABA recommends ‘good government’ improvements to agencies’ surveys
ABA and three financial trade associations urged the White House Office of Management and Budget to publish key information about ...
Don’t reward misleading data
The CFPB continues to mislead policymakers and the public about credit card rewards programs.
CFPB issues bulletin charting consumer cryptoasset complaints
Consumers most commonly reported being victimized by fraud, theft, account hacks and scams.
Chopra resists requests to define ‘junk fees’ with specificity
Under pressure from Republican lawmakers to define what he meant by “junk fees”—a term coined by the bureau as part ...
CFPB Flags COVID-Related Consumer Complaints in Latest Bulletin
The Consumer Financial Protection Bureau today issued a consumer complaint bulletin that focused on complaints related to certain COVID-19 relief ...
CFPB Report Highlights 99% Timely Response to Complaints in 2020
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 99% of complaints ...
