Browsing: Consumer complaints

Compliance

In a comment letter to the Consumer Financial Protection Bureau yesterday — the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.

Compliance

The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting — the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.

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