Tag Archives: consumer complaints

ABA Recommends Changes to CFPB’s Complaint Handling Process

In a comment letter to the Consumer Financial Protection Bureau yesterday -- the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative -- ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.

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ABA Urges CFPB to Abandon Public Complaint Database

In a comment letter to the Consumer Financial Protection Bureau today — the sixth of 12 the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to stop publishing individual consumer complaints and complaint narratives. The association pointed out that the practice of publishing individual complaints — which began under the bureau’s previous leadership ...

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CFPB Seeks Feedback on Consumer Complaint Reporting

The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting -- the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.

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