CFPB issues bulletin charting consumer cryptoasset complaints
Consumers most commonly reported being victimized by fraud, theft, account hacks and scams.
Browsing: Consumer complaints
Chopra resists requests to define ‘junk fees’ with specificity
Under pressure from Republican lawmakers to define what he meant by “junk fees”—a term coined by the bureau as part of a media campaign—CFPB Director Rohit Chopra would not offer any formal definition.
CFPB Flags COVID-Related Consumer Complaints in Latest Bulletin
The Consumer Financial Protection Bureau today issued a consumer complaint bulletin that focused on complaints related to certain COVID-19 relief efforts.
CFPB Report Highlights 99% Timely Response to Complaints in 2020
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 99% of complaints submitted through the bureau in 2020, according to its 2020 Consumer Response Annual Report.
CFPB Makes Changes to Consumer Complaint Database Functionality
The Consumer Financial Protection Bureau today announced several technological enhancements to its public consumer complaint database.
CFPB to Make ABA-Advocated Changes to Complaint Database
The Consumer Financial Protection Bureau will continue to publish a database of consumer complaints, but it will make several key changes to increase transparency and provide full context for consumers, the agency announced today.
CFPB Report Highlights 98% Timely Response Rate to Complaints in 2018
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 98% of complaints submitted through the bureau in 2018.
Data Security, Privacy to Be Early Focus of CFPB’s Kraninger
Newly sworn-in Consumer Financial Protection Bureau Director Kathy Kraninger will focus on data security and privacy in her early days in office, she said at a press briefing on her first day at the bureau this afternoon.
ABA Recommends Changes to CFPB’s Complaint Handling Process
In a comment letter to the Consumer Financial Protection Bureau yesterday — the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.
ABA Urges CFPB to Abandon Public Complaint Database
In a comment letter to the Consumer Financial Protection Bureau today — the sixth of 12 the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to stop publishing individual consumer complaints and complaint narratives. The association pointed out that the practice of publishing individual complaints — which began