CFPB Report Highlights 98% Timely Response Rate to Complaints in 2018
The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 98% of complaints submitted through the bureau in 2018.
Browsing: Consumer complaints
Data Security, Privacy to Be Early Focus of CFPB’s Kraninger
Newly sworn-in Consumer Financial Protection Bureau Director Kathy Kraninger will focus on data security and privacy in her early days in office, she said at a press briefing on her first day at the bureau this afternoon.
ABA Recommends Changes to CFPB’s Complaint Handling Process
In a comment letter to the Consumer Financial Protection Bureau yesterday — the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.
Mulvaney Outlines Goals for CFPB Mission Rooted in Statute
Consumer Financial Protection Bureau Acting Director Mick Mulvaney is bringing the agency’s activities within its statutory boundaries, he told attendees at the ABA Government Relations Summit this morning.
CFPB Seeks Public Feedback on Consumer Complaints, Inquiries
The Consumer Financial Protection Bureau today issued a request for information seeking feedback on its handling of consumer complaints and inquiries.
CFPB Seeks Feedback on Consumer Complaint Reporting
The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting — the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.
Mulvaney: CFPB’s Days of ‘Pushing the Envelope’ Are Over
The Consumer Financial Protection Bureau’s prevailing governing philosophy of “pushing the envelope” in the name of enforcing consumer protection laws will shift under the bureau’s new leadership, Acting Director Mick Mulvaney said today in a memo to CFPB staff.
Wells Fargo CEO: Bank Has Made ‘Fundamental Changes’ Since Fake Account Scandal
Wells Fargo CEO Tim Sloan appeared before the Senate Banking Committee today to provide an update on the steps the bank has taken over the past year to mitigate damages resulting from unauthorized accounts that were opened by Wells Fargo employees to meet sales goals.
ABA: Small Business Complaints Fall Outside CFPB’s Jurisdiction
In a comment letter to the Consumer Financial Protection Bureau today, ABA urged the bureau to confirm that it does not intend to test how it may collect complaints from small businesses.