Browsing: Consumer complaints

Compliance and Risk

The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting — the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.


Complaints about poor servicing practices account for 64 percent of all complaints about student loans, according to the Consumer Financial Protection Bureau’s periodic summary of consumer complaints today.