CFPB Report Highlights 98% Timely Response Rate to Complaints in 2018

The Consumer Financial Protection Bureau reported that banks and other companies responded in a timely manner to 98% of complaints submitted through the bureau in 2018, according to its 2018 Consumer Response Annual Report. The timely response rate reflects an increase of one percentage point from 2017.

The report, which the bureau is required to submit to Congress by March 31 of each year, provides aggregate totals of complaints submitted, as well as breakdowns of complaints by the type of product complained about.  Read the report.