Podcast: Top bank tech and innovation trends for 2023
What’s on the horizon for bank innovation and fintech in 2023? ABA’s Office of Innovation team explores top tech trends for the year ahead.
Browsing: Artificial intelligence
Natural language search: Helping banks enhance customer experience
Intelligent solutions enable self-service for both customers and support agents.
Compliance for 2023: What does the future hold?
With uncertainty the rule, the best advice is to have banks’ change-management processes ready for whatever comes.
Adaptable fraud strategies help banks lend with confidence in a down economy
Prioritizing a smooth customer experience while protecting against attacks.
Open banking and API security: Best practices
Adopters of open banking can more effectively harden their security stance against future attacks, protect their data and customers with a holistic approach to API.
A smart investment: Extending ESG values to customer service
With the right training and tools, contact centers can be a central element of a bank’s strategy to affirm its commitment to ESG and build customer loyalty and trust.
The core of the challenge: Technology risk in a new era of continual change for banks
Banks are considering core platform changes as they face increasing technology-driven risks
Accuracy, consistency, efficiency: How AI strengthens AML compliance
AI can strengthen policy adherence, improved accuracy and consistency of results and reduce regulatory risk.
CFPB to lenders: Algorithms, AI used in credit decisions must be explainable
In a new circular, the CFPB said that under the Equal Credit Opportunity Act and Regulation B, creditors are not permitted to use complex algorithms in credit decision-making if doing so means they are unable to provide “the specific and accurate reasons for adverse actions.”
DOJ issues guidance for employers on use of AI, algorithms in hiring processes
The Department of Justice issued guidance on the use of algorithms and artificial intelligence in hiring processes and employers’ responsibilities under the Americans with Disabilities Act.