
Podcast: Top bank tech and innovation trends for 2023
What’s on the horizon for bank innovation and fintech in 2023? ABA’s Office of Innovation team explores top tech trends for the year ahead.
What’s on the horizon for bank innovation and fintech in 2023? ABA’s Office of Innovation team explores top tech trends for the year ahead.
Intelligent solutions enable self-service for both customers and support agents.
With uncertainty the rule, the best advice is to have banks’ change-management processes ready for whatever comes.
Prioritizing a smooth customer experience while protecting against attacks.
Adopters of open banking can more effectively harden their security stance against future attacks, protect their data and customers with a holistic approach to API.
With the right training and tools, contact centers can be a central element of a bank’s strategy to affirm its commitment to ESG and build customer loyalty and trust.
Banks are considering core platform changes as they face increasing technology-driven risks
AI can strengthen policy adherence, improved accuracy and consistency of results and reduce regulatory risk.
In a new circular, the CFPB said that under the Equal Credit Opportunity Act and Regulation B, creditors are not permitted to use complex algorithms in credit decision-making if doing so means they are unable to provide “the specific and accurate reasons for adverse actions.”
The Department of Justice issued guidance on the use of algorithms and artificial intelligence in hiring processes and employers’ responsibilities under the Americans with Disabilities Act.