Open banking and API security: Best practices
Adopters of open banking can more effectively harden their security stance against future attacks, protect their data and customers with a holistic approach to API.
Browsing: Artificial intelligence
A smart investment: Extending ESG values to customer service
With the right training and tools, contact centers can be a central element of a bank’s strategy to affirm its commitment to ESG and build customer loyalty and trust.
The core of the challenge: Technology risk in a new era of continual change for banks
Banks are considering core platform changes as they face increasing technology-driven risks
Accuracy, consistency, efficiency: How AI strengthens AML compliance
AI can strengthen policy adherence, improved accuracy and consistency of results and reduce regulatory risk.
CFPB to lenders: Algorithms, AI used in credit decisions must be explainable
In a new circular, the CFPB said that under the Equal Credit Opportunity Act and Regulation B, creditors are not permitted to use complex algorithms in credit decision-making if doing so means they are unable to provide “the specific and accurate reasons for adverse actions.”
DOJ issues guidance for employers on use of AI, algorithms in hiring processes
The Department of Justice issued guidance on the use of algorithms and artificial intelligence in hiring processes and employers’ responsibilities under the Americans with Disabilities Act.
Alternative Data: Will the Rewards Outweigh the Risks?
Unstructured data, in its purest form, must be cleaned, prepared and analyzed before it adds value or provides insights
How to Hyper-Segment Your Customer Communications without Losing Control
Avoiding a descent into content chaos is paramount. The way forward is to adopt a modular approach to content management.
Regtech: The Newest Stage of Risk Management Technology
The regtech journey requires careful evaluation of perhaps hundreds of startups.
Combating the Six Types of Financial Crime That Spiked During the Pandemic
Among the ways banks can respond to today’s quickly changing criminal activity is by incorporating flexible fraud-detection controls that allow them to create or adjust rules on the fly.