J.D. Power: Capital One Receives Top Customer Rating Among Nationwide Banks
Capital One received the highest customer satisfaction rating for the second year in a row among eight nationwide banks, scoring ...
Tag: Surveys
Report: Credit Card Purchase Volume Increases Sharply in Second Quarter
Credit card monthly purchase volumes increased sharply in the second quarter compared to the first quarter of 2021, surpassing pre-pandemic ...
National Study: Credit Unions Trail Banks in Customer Satisfaction
Credit unions fell behind banks in terms of customer satisfaction, according to the 2021 American Consumer Satisfaction Index released this ...
ABA Survey: Ag Borrower Profitability Increased in 2021
A majority of ag lenders—69.7%—reported that overall farm profitability increased in the prior year, due in large part to government ...
J.D. Power: Consumer Satisfaction with Mortgage Originators Declines
Customer satisfaction with mortgage originators industrywide declined five points to 851 on a scale of 1,000, according to the J.D. ...
Accenture Report: Banks Should Embrace ‘Adaptive’ Business Models
Banks that layer “non-linear” or “adaptive” business models on top of a traditional, vertically integrated model could see additional annual ...
Morning Consult Survey: Consumers Continue to Give Bank Mobile Apps Top Marks
Ninety-nine percent of respondents in a recent American Bankers Association/Morning Consult survey rated their bank’s online and mobile app experience ...
Survey: Banks Continue to Offer More Products Favorable for Older Customers
As older Americans—those born before 1965—hold 65% of deposit balances in the U.S., banks have continued to offer more products ...
Survey: Banks Delivered for Small Businesses with PPP
Eighty-two percent of small businesses said they maintained or gained trust with their bank in 2020 amid the COVID-19 pandemic, ...
Survey: Banks ‘Nailed Response’ to PPP, Driving Small Biz Satisfaction
Banks’ efforts to deliver Paycheck Protection Program loans to their small business customers and help them navigate the forgiveness process ...
