Verizon report: cyber incidents, breaches driven by external actors
A majority of data breaches during 2021—73%—were perpetrated by external actors, according to findings from Verizon’s latest global data breach ...
Tag: Surveys
ABA, SBAs: CFPB RFI shows ‘deeply flawed conclusions’ on consumer financial markets
The American Bankers Association and all 51 state bankers associations directly challenged the CFPB on a recent request for information ...
J.D. Power survey: Customer satisfaction driven by support in tough times
As customers increasingly face tough economic challenges, retail banks’ ability to offer support plays a critical role in satisfaction, according ...
ABA/Morning Consult Survey: Americans Report High Satisfaction with Banks
Nine in 10 Americans with a bank account say they are “very satisfied” or satisfied” with their primary bank, according ...
Report: Credit Card Purchase Volume Increases in Third Quarter
Credit card monthly purchase volumes increased in the third quarter compared to the second quarter of 2021, according to the ...
Survey: Real-Time Payments Capability Top Factor in Bank Selection by Businesses
A recent survey by Citizens Financial Group found that 85% of business leaders say real-time payments capabilities is the most ...
Survey: Cyber Fraud Tops List of Bank Concerns about Global Economy
A new survey from TD Bank and Strategic Treasurer found that 81% of bank respondents see cyber fraud as the ...
Study: Banks See Rise in Fraud Attempts, Associated Costs in 2021
Banks saw more monthly fraud attacks in 2021 compared to the year prior, according to a new study from LexisNexis ...
J.D. Power: Capital One Receives Top Customer Rating Among Nationwide Banks
Capital One received the highest customer satisfaction rating for the second year in a row among eight nationwide banks, scoring ...
Report: Credit Card Purchase Volume Increases Sharply in Second Quarter
Credit card monthly purchase volumes increased sharply in the second quarter compared to the first quarter of 2021, surpassing pre-pandemic ...
