Tag Archives: surveys

Study: Bank Customer Satisfaction Edges Up

Satisfaction among bank customers moved up slightly from 2017 to 2018, according to CFI Group’s 2018 Bank Satisfaction Barometer released today. The study, based on the feedback of more than 1,000 respondents, gave banks a customer satisfaction score of 80 on a 100-point scale, up one point from the previous year. Banks showed improvement across all but two of the ...

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Survey: Bank Investors Dispute Need for CECL

Three-quarters of bank investors disagree that change is necessary to loan loss accounting rules, while just 17 percent support a change, according to a recent survey of non-management bank investors conducted by FIG Partners.

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ABA Recommends Revisions to FDIC Unbanked Survey

In a comment letter filed before the holidays, ABA voiced support for the FDIC’s National Survey of Unbanked and Underbanked Households and offered recommendations for ways the survey questions could be improved in 2019. Specifically, ABA agreed with the FDIC’s inclusion of prepaid cards in a survey question about consumers’ experiences with bank accounts, noting that “functionally, prepaid accounts vary ...

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Gallup Poll: Quarter of Americans Victimized by Cybercrime

According to Gallup’s annual crime survey released today, 23 percent of Americans report that they or someone in their household had personal, credit card or financial information stolen by computer hackers in 2018. This reading is consistent with 2017 survey responses showing that 25 percent of Americans had experienced cybercrime. Of the nine types of criminal activity named in the ...

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Survey: Data Privacy Growing as Concern; Banks Seen as Trusted

In an era of frequent data breaches and growing concern over technology companies’ use of consumer data, nearly three-quarters of Americans said they are more concerned about their data privacy than they were a year before, according to a survey conducted by software company SAS.

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