Customer satisfaction with direct banks—those without a branch network—declined 12 points from last year, falling to 852 on a 1,000-point scale, according to a new survey by J.D. Power.
Small businesses owned by older entrepreneurs—those over the age of 45—have been particularly affected by the COVID-19 pandemic, compared to those owned by younger entrepreneurs, according to a new survey from the Federal Reserve Bank of New York and AARP published today.
When consumers shop for a new savings account, their top consideration is strong safety, security and fraud protection, with 61% of respondents saying it was the top factor, according to a new survey from financial technology company SaveBetter.
One year into the COVID-19 pandemic, the vast majority of Americans say they are happy…
Consumers paid down $82.9 billion in credit card debt in 2020, the largest paydown on record, according to a new report from WalletHub released today.
More than 10% of respondents in a recent Federal Reserve Bank of Philadelphia survey said they had entered mortgage forbearance at some point during the pandemic, with 6.4% currently in a forbearance plan and 4.1% reporting they had previously been in forbearance since March 1, 2020.
Health savings accounts saw robust asset growth in 2020, with $82.2 billion in assets held in 30.2 million accounts, according to a year-end HSA market survey conducted by consulting firm Devenir.
Credit card monthly purchase volumes rebounded strongly in the third quarter of 2020, jumping more than 20% from the prior quarter despite challenges from the pandemic-induced recession, according to ABA’s latest Credit Card Market Monitor released today.
The FDIC today released a large-scale Community Banking Study that examines community bank performance between year-end 2011 and year-end 2019.
Capital One received the highest customer satisfaction rating among eight nationwide banks, scoring 688 out of 1,000, according to a new J.D. Power study released today.