Eighty-eight percent of midsize business leaders are optimistic about their company’s performance in next six months, up significantly from 56% one year ago and the highest percentage recorded in 11 years of JPMorgan Chase’s Business Leaders Outlook Pulse survey, the bank said yesterday.
Americans’ confidence in banks dipped five percentage points in 2021, consistent with an overall trend of lessening confidence in institutions after upticks during 2020, according to an annual Gallup survey released last week.
A majority of retail bank customers, 69%, who receive advice from their bank act on it, according to J.D. Power’s fourth annual study on retail banking advice. According to the report, overall customer satisfaction rises 229 points on a 1,000 point scale when customers are offered advice and guidance that completely meets their needs.
Younger Americans are embracing health savings accounts, with about one in five people in their 30s having an account, according to a new HSA market survey released today by consulting firm Devenir and the American Bankers Association’s Health Savings Account Council.
A recent survey of mobile banking customers by S&P Global Market Intelligence found that about 51% of respondents said that they were visiting bank branches less frequently due to the pandemic.
Consumers paid down $56.5 billion in credit card debt in the first quarter of 2021, a 51% larger pay down than the post-Great Recession first quarter average, according to a new report from WalletHub released today.
Customer satisfaction with traditional bank and credit card-branded lenders increased four points from last year to 861 while fintech lenders’ overall score declined five points to 852 on a 1,000-point scale, according to a new study by J.D. Power.
Banks and credit unions are the most trusted financial institution, according to a new survey released this morning by Morning Consult, with 61% of consumers saying they “naturally trust banks.”
The share of unbanked American adults dipped to 5% in 2020, according to the Federal Reserve’s annual Report on the Economic Well-Being of U.S. Households released today.
Credit card monthly purchase volumes increased in the fourth quarter of 2020, rising 7% for super prime accounts, 8.6% for prime accounts and 8% for subprime accounts from the last quarter, according to the American Bankers Association’s latest Credit Card Market Monitor released today.