Consumers paid down $13.2 billion in credit card debt in the first quarter of 2022,…
Forty-eight percent of consumers prefer a phone call over an email for urgent financial matters, and 63% reported ignoring calls from their financial institution because they didn’t recognize the number.
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. Overall satisfaction with most digital channels has declined as usage has increased.
The personal loan market is making a resurgence after slowing during the pandemic, according to a report released today by J.D. Power. T
A majority of data breaches during 2021—73%—were perpetrated by external actors, according to findings from Verizon’s latest global data breach investigations report.
The American Bankers Association and all 51 state bankers associations directly challenged the CFPB on a recent request for information regarding fees associated with financial products and services offered by banks and non-bank financial institutions, including overdraft fees, insufficient funds fees, credit card fees, remittance fees, prepaid account fees and mortgage fees, among others.
As customers increasingly face tough economic challenges, retail banks’ ability to offer support plays a critical role in satisfaction, according to J.D. Power’s annual retail banking satisfaction survey.
Nine in 10 Americans with a bank account say they are “very satisfied” or satisfied” with their primary bank, according to a new American Bankers Association/Morning Consult poll released today at ABA’s Washington Summit.
Credit card monthly purchase volumes increased in the third quarter compared to the second quarter of 2021, according to the American Bankers Association’s latest Credit Card Market Monitor released today.
A recent survey by Citizens Financial Group found that 85% of business leaders say real-time payments capabilities is the most important factor when choosing a bank.