Survey: Nearly 60% of Banks Use Manual Tools for Asset Transfers
A new survey by fintech company Delta Data found that almost 60% of banks are using heavily manual processes in ...
Tag: Surveys
Morning Consult Poll: Banks Get Top Approval Ratings from Consumers
Nine in 10 Americans with a bank account say they are satisfied or very satisfied with their primary bank, according ...
Survey: Overcoming Data Integration Challenges Improves Customer Service
Having an effective data strategy is important to financial leaders, with 80% saying they would be able to improve customer ...
Morning Consult: One in 10 Adults Don’t Have Checking, Saving Account
One in 10 adults say they do not have a checking or savings account, according to new research released by ...
J.D. Power: Consumer Satisfaction with Credit Cards Declines
Customer satisfaction with credit card issuers declined this year as card issuers worked to meet consumers’ needs amid continued economic ...
Survey: Debit Transactions Decline for First Time on Record
In response to the COVID-19 pandemic, the number of debit transactions declined 2.5% in 2020, the first dip in the ...
Report: Credit Card Purchase Volume Remains Strong in First Quarter
Credit card monthly purchase volumes were mostly unchanged in the first quarter compared to the fourth quarter of 2020 but ...
Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey ...
A Model Transition? Surveying Banks’ Post-Libor Rate Choices
As the Libor endgame continues to count down, what rates are America’s large and midsize banks planning to adopt to ...
J.D. Power: Consumer Satisfaction with Mortgage Servicers Rises
Customer satisfaction with mortgage servicers industrywide increased six points to 787 on a scale of 1,000 during the pandemic, according ...
