Weak identity authentication and verification protocols can result in compromised online accounts and diminished information security.
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It may be time to start looking at branch locations as modern customer engagement centers, fully integrated with multiple connection channels offering consistent and seamless customer experiences.
The more card issuers can do to digitally empower cardholders, the more likely the card will be used, building loyalty and connection.
Americans are slightly more likely to trust physical banks over digital banks, although they have largely embraced virtual banking options, according to a new survey by research firm UserTesting.
‘Mobile deposit has a lot of unknowns. That is why it was so important to give customers a risk-free way to see what it’s all about.’
Amid growing financial stress and economic pressures, just 33% of Americans reported feeling savvy about their finances, compared to 43% a year ago, according to findings from the KeyBank 2023 Financial Mobility Survey released this week.
Banks of all sizes access the innovation ecosystem through in-house development, fintech partnerships, acquisitions and venture investment. Huntington Bank does all four.
Most consumers do not view digital banks as a “true alternative” to traditional banks, according to a recent survey.
As more customers move their financial experiences online, banks have a great opportunity to inspire use of digital statements.