The Enduring Importance of Brand, Reputation and Trust in Banking
Taking care to build and maintain these values drives business for banks when the future of the market is murky and consumers are navigating new challenges.
Browsing: Digital banking
Alternative Data: Will the Rewards Outweigh the Risks?
Unstructured data, in its purest form, must be cleaned, prepared and analyzed before it adds value or provides insights
Fed Proposes Tiered Review Framework for Payments System Access
The Federal Reserve today published for comment updates to the proposed guidelines it will use when evaluating requests for master accounts with the Fed or access to the agency’s financial services.
Chatbots: Changing the Face of Customer Engagement
Chatbots can help banks automate customer interactions, especially when it comes to basic or routine tasks, like resetting a password for an online banking account or transferring funds between accounts.
Basel ICT Risk Guidance: Securing Websites and Web Applications Is Now Paramount
Establishing a significantly higher standard for ongoing cybersecurity and resilience in the face of what are now persistent attacks.
Powell: Fed Will ‘Make Progress’ on Master Accounts for Nonbanks
Federal Reserve Chairman Jerome Powell told members of the Senate Banking Committee today that there are “good arguments” for granting special purpose depository institutions Fed master accounts and that the Fed will “make some progress” on the issue.
Podcast: The Community Bank Digital Transformation Roadmap for 2022
What’s on the community bank roadmap for digital process improvement in 2022? On the latest episode of the ABA Banking Journal Podcast, Chris Bailey lifts the curtain on his bank’s investments in digital signature management, conversational capabilities and client business optimization.
Podcast: The State of Play for Digital Lending
The digital banking product changes triggered by the Paycheck Protection Program and pandemic-related digital banking needs have pushed banks to innovate like never before, says Accenture’s Bina Rajput. “It’s pushed a lot of these institutions to say ‘What’s next? How can I make this process better, and better, and better?”
Reuter Discusses Threat of Central Bank Digital Currencies
A U.S. central bank digital currency, or CBDC, would be a “threat to core funding to the banking industry,” Jim Reuter, ABA board member and president and CEO of FirstBank in Lakewood, Colorado, said on a new episode of IntraFi Network’s Banking with Interest Podcast.
Accenture Report: Banks Should Embrace ‘Adaptive’ Business Models
Banks that layer “non-linear” or “adaptive” business models on top of a traditional, vertically integrated model could see additional annual growth rates of up to 3.8%—or $518 billion in revenue—by 2025, according to a new report by Accenture.