Survey: Customers want banks’ help as inflation affects growing numbers
Bracing for recession, one-third of customers are waiting for assistance from their banks, the survey said.
Browsing: Customer satisfaction
Survey: Customers want trust and support from mortgage servicers
Homeowners want to feel supported by their mortgage servicers, particularly with a possible recession looming, a recent survey showed.
Survey highlights room for improvement on existing bank customer engagement
Bankers said that their customer experience investments focus more on product-specific messaging and customer acquisition.
Survey: Bank customers want more robust mobile options
Bank customers want personalized financial assessments and two-way, real-time mobile problem-solving from their banks, but few get what they expect, according to a recent survey.
Study: Consumers like bank phone calls, but hesitate answering unknown numbers
Forty-eight percent of consumers prefer a phone call over an email for urgent financial matters, and 63% reported ignoring calls from their financial institution because they didn’t recognize the number.
J.D. Power: Satisfaction with credit card apps falls as usage rises
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. Overall satisfaction with most digital channels has declined as usage has increased.
J.D. Power survey: Direct banks grow popularity through customer service
As more of our lives continue to shift to digitally based providers, direct banks are in a position to gain market share and mindshare by delivering around-the-clock access and products with attractive fee structures and interest rates.
J.D. Power survey: Customer satisfaction driven by support in tough times
As customers increasingly face tough economic challenges, retail banks’ ability to offer support plays a critical role in satisfaction, according to J.D. Power’s annual retail banking satisfaction survey.
Report: Consumers Want Banks’ Help to Improve Financial Health
A majority of U.S. banking customers say it’s important that banks offer ways to improve their financial health, recent report claims.
ABA/Morning Consult Survey: Americans Report High Satisfaction with Banks
Nine in 10 Americans with a bank account say they are “very satisfied” or satisfied” with their primary bank, according to a new American Bankers Association/Morning Consult poll released today at ABA’s Washington Summit.