As more of our lives continue to shift to digitally based providers, direct banks are in a position to gain market share and mindshare by delivering around-the-clock access and products with attractive fee structures and interest rates.
As customers increasingly face tough economic challenges, retail banks’ ability to offer support plays a critical role in satisfaction, according to J.D. Power’s annual retail banking satisfaction survey.
A majority of U.S. banking customers say it’s important that banks offer ways to improve their financial health, recent report claims.
Nine in 10 Americans with a bank account say they are “very satisfied” or satisfied” with their primary bank, according to a new American Bankers Association/Morning Consult poll released today at ABA’s Washington Summit.
In his opening remarks at the 2022 American Bankers Association Washington Summit, ABA President and CEO Rob Nichols laid out the association’s advocacy priorities and pushed back against some misconceptions about the banking industry that have made their way into policy conversations in recent days.
Capital One received the highest customer satisfaction rating for the second year in a row among eight nationwide banks, scoring 692 out of 1,000 (up from 688 in 2020), according to a new J.D. Power study released today.
Credit unions fell behind banks in terms of customer satisfaction, according to the 2021 American Consumer Satisfaction Index released this week.
Two Wisconsin banks take extra steps to adjust their branch services.
The vast majority of Americans, 83%, are looking for advice or guidance from their primary retail banks as their financial stress has increased during the pandemic, according to a recent study from J.D. Power.
For the first time in the history of the American Customer Satisfaction Index survey, customer satisfaction with banks exceeded satisfaction with credit unions, according to ASCI.