Bank customer satisfaction rising despite uncertain economy, survey claims
Study authors said the results may seem “counterintuitive” given the current “uncertain economic environment,” however, the improvement is the result ...
Tag: Customer satisfaction
Survey: Bank customer experience as important as products, services
Nearly nine in 10 people say customer experience is just as important as a bank’s products and services, according to ...
Rethink Your Digital Experience: 7 Benefits of Embracing Digital Transformation
SPONSORED CONTENT PRESENTED BY JACK HENRY For traditional banks, the imperative to modernize digital offerings is not just about staying ...
Study: Bank customers want personalized financial advice
Younger customers respond to personalized service in larger numbers.
Survey: Financially healthy customers have higher loan satisfaction
Nearly three in four, or 73%, of consumer loan customers are “financially unhealthy,” up from 67% last year, according to ...
Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services
Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according ...
ABA survey: Consumers satisfied with banks, concerned about new regulation
Nearly nine in 10 Americans with a bank account (89%) say they are “very satisfied” or “satisfied” with their primary ...
Survey: Most bank customers hesitant about using AI
Most bank customers are hesitant to use artificial intelligence to help manage their money, according to the most recent bank ...
Marketing Money Podcast: Checks in red ink do not cash
A simple story about a simple check shows how much even routine customer-facing policies can matter.
Inflation, economy cause shift in bank customer accounts
The percentage of retail bank customers with $10,000 or more in primary bank deposit balances has declined 16 percentage points ...
