Regions Financial Corporation CEO John Turner discusses how the bank is positioning itself to thrive and grow in the future—with both talent and technology.
Browsing: Customer experience
Done right, mystery shopping can be an invaluable tool for tightening up your retail operations, product line, brand promise—even your compliance. So why does the thought of it strike fear and loathing in the hearts of so many bank staff?
The key question that will determine who wins and who loses in this digital age of banking: “Who controls the customer relationship?”
Fidelity Bank sought out a new way to integrate its digital and in-person customer experience, to move customers through the sales funnel while serving their banking needs.
As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.
With AI, banks of any size can deliver curated customer experiences.
The customer’s perception is your reality. Here are a few things you can learn from the hospitality industry that make your in-person CX unforgettable.
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
“We just never felt like we wanted to join that rhetoric of sameness,” Tim Marshall says of his marketing approach at Bank of Ann Arbor.