Bank Tech Trends for 2022
Banks that embrace innovation and harness the power of data and new technology—while remaining focused on customer service basics—will be well-positioned for future growth and resilience.
Browsing: Customer experience
Podcast: The Community Bank Digital Transformation Roadmap for 2022
What’s on the community bank roadmap for digital process improvement in 2022? On the latest episode of the ABA Banking Journal Podcast, Chris Bailey lifts the curtain on his bank’s investments in digital signature management, conversational capabilities and client business optimization.
Marketing Money Podcast: Journeying Through the Customer Journey
High-service and high-performing banks should be able to and must meet customers where they want to be met, and this will help to grow deeper relationships.
Accenture Report: Banks Should Embrace ‘Adaptive’ Business Models
Banks that layer “non-linear” or “adaptive” business models on top of a traditional, vertically integrated model could see additional annual growth rates of up to 3.8%—or $518 billion in revenue—by 2025, according to a new report by Accenture.
The Post-COVID Customer Experience
In the wake of COVID, which digital and branch management changes are with us for good?
Survey: Banks Delivered for Small Businesses with PPP
Eighty-two percent of small businesses said they maintained or gained trust with their bank in 2020 amid the COVID-19 pandemic, and an even greater majority—85%—believe that their needs are being met by their current bank, according to a new survey from consulting firm West Monroe this week.
Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
Mystery Shopping: Taking the Mystery out of Fair Lending
Mystery shopping is a form of internal self-testing—and a technique that banks may be subjected to by external organizations. Raise your fair lending IQ with compliance-focused aspects of mystery shopping.
Podcast: How the OCC’s Premises Proposal Could Hamstring Bank Operations
On the latest episode of the ABA Banking Journal Podcast, ABA Senior Counsel Shaun Kern discusses the OCC’s recent proposal to revise its rules on permissible bank premises for national banks and federal thrifts, as well as ABA’s call for the agency to withdraw the proposal.
The PDF Problem: Getting the Most Out of Digital Documents
It’s time to get ahead of digital trends by rethinking the PDF environment, corralling costs and better supporting users.