Adopting a strategic approach with your servicing communications can build more resilient customer relationships.
Browsing: Customer experience
DXPs provide a proven path to consistent, relevant messaging to consumers that also positively impacts the bottom line.
In 2021, the American Bankers Association will launch a new Data and Analytics School. The first session will run virtually from Jan. 25 to Feb. 11.
As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.
The lessons learned from the past six months can help us build stronger workforces, better brands and banks that are more resilient for years to come.
New bank office and branch configurations will focus as much on revised business practices as on design changes.
When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.
Lessons from sophisticated retail for using physical space to build trust, explain products and solve problems.
Ed Francis talks about how InBank’s technology investments have positioned the company to serve its customers and thrive long-term, even in the midst of the coronavirus pandemic.