Wells Fargo CEO: Bank Has Made ‘Fundamental Changes’ Since Fake Account Scandal
Wells Fargo CEO Tim Sloan appeared before the Senate Banking Committee today to provide an update on the steps the ...
Tag: Consumer complaints
ABA: Small Business Complaints Fall Outside CFPB’s Jurisdiction
In a comment letter to the Consumer Financial Protection Bureau today, ABA urged the bureau to confirm that it does ...
Treasury Department Issues Sweeping Regulatory Reform Recommendations
The Treasury Department tonight issued a 150-page report making dozens of recommendations for how Congress and regulatory agencies can streamline ...
CFPB Spotlights Student Loan Complaints
Complaints about poor servicing practices account for 64 percent of all complaints about student loans, according to the Consumer Financial ...
CFPB: Credit Card Complaints Focus Most Often on Billing, Fraud
Billing disputes account for 17 percent of consumer complaints about credit cards, with identity theft and fraud concerns accounting for ...
CFPB: Debt Collection Tops Consumer Complaints for December
Consumers complained most frequently about debt collection in December, according to the Consumer Financial Protection Bureau’s monthly complaint snapshot released ...
ABA Opposes CFPB’s Subjective Rating System for Bank Handling of Complaints
The Consumer Financial Protection Bureau’s proposed addition to its consumer complaint database would further erode consumer privacy and foster the ...
CFPB Moving Forward With Rating System for Complaint Handling
Despite opposition from ABA and others, the Consumer Financial Protection Bureau today took a step forward in its plan to ...
CFPB Bulletin Outlines Incentive Compensation Expectations
The Consumer Financial Protection Bureau today issued a bulletin outlining expectations for incentive compensation programs.
Survey: Banks Meet Expectations, Less Often Exceed Them
While banks meet expectations for 93 percent of customers, they exceed them for only 36 percent of customers, according to ...
