CFPB Seeks Public Feedback on Consumer Complaints, Inquiries

The Consumer Financial Protection Bureau today issued a request for information seeking feedback on its handling of consumer complaints and inquiries. The request is the 12th in an ongoing series of RFIs designed to provide the CFPB with input on how to improve outcomes for both consumers and covered entities.

The public is invited to submit comments on how the bureau is collecting and monitoring responses to consumer complaints, how it responds to consumer inquiries about financial products and services and how these processes could be improved. For more information or to submit feedback for ABA’s comment letter, contact ABA’s Jonathan Thessin.