CFPB Seeks Feedback on Consumer Complaint Reporting

The Consumer Financial Protection Bureau issued a request for information seeking feedback on consumer complaint reporting — the sixth in an ongoing series of RFIs designed to provide the CFPB with input on how it is fulfilling its statutory obligations and how to improve outcomes for both consumers and covered entities.

The public is invited to submit comments on the usefulness of complaint reporting and analysis to external stakeholders — including financial institutions and consumers — as well as suggestions or best practices for complaint reporting and publication, given the bureau’s statutory objectives and authorities. The CFPB is seeking feedback specifically on the content of its complaint reporting, reporting methodologies used and publication process. For more information, or to provide feedback on ABA’s response to the RFI, contact ABA’s Jonathan Thessin.