…and the innovative services they offer.
Cultivating an image of a bank that’s in touch with its customers’ current concerns can be deceptively direct: Conduct an opinion survey and then provide the results to the news media.
As 1,300 gathered in Washington today to bring banking’s message to Capitol Hill during the ABA Summit, new polling figures from ABA and Morning Consult showed that Americans have highly positive views of their banks.
Fifty percent of first-time person-to-person payments users are aged 45 or older, according to survey data released today by Early Warning Services.
Americans are more optimistic about their personal finances than at any point in 16 years, with 69 percent reporting that they expect to be better off financially at this time next year, according to Gallup.
A majority of retail bank customers — 78 percent — said they want to receive financial advice from their bank, according to J.D. Power’s second annual study on retail banking advice released last week.
Three-quarters of bank investors disagree that change is necessary to loan loss accounting rules, while just 17 percent support a change, according to a recent survey of non-management bank investors conducted by FIG Partners.