Eighty-two percent of small businesses said they maintained or gained trust with their bank in 2020 amid the COVID-19 pandemic, and an even greater majority—85%—believe that their needs are being met by their current bank, according to a new survey from consulting firm West Monroe this week.
The pandemic encouraged more people to consider opening a bank account online, according to a new FICO survey released today.
New findings from several J.D. Power mobile and online banking studies underscore the importance of banks’ digital transformation efforts ahead of the COVID-19 outbreak in the U.S.
More than 9 in 10 Americans are concerned about their security online, and 74% of consumers say they would be likely to participate in a cybersecurity education or awareness program if their bank offered it, according to a new survey conducted for bank technology firm CSI.
Remember when checking your balance online was new and novel? The advent of the internet and online banking permanently changed the way consumers conduct their banking activities and interact with their financial institutions.
The chairman and CTO of a small, century-old community bank shares the how’s and why’s of bringing machine learning, AI and APIs to banks of every type.
By Steve Reider
By Joseph Lowe
By Monica Meinert