Customer satisfaction with online-only banks is growing, although the number of new customers opening direct bank accounts has so far declined this year, according to a new survey by JD Power.
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Amid growing financial stress and economic pressures, just 33% of Americans reported feeling savvy about their finances, compared to 43% a year ago, according to findings from the KeyBank 2023 Financial Mobility Survey released this week.
The Commerce Department’s National Institute of Standards and Technology this week selected the first group of encryption tools designed to withstand the assault of a future quantum computer, which could potentially crack the security used to protect privacy in digital systems such as online banking and email software.
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. Overall satisfaction with most digital channels has declined as usage has increased.
As more of our lives continue to shift to digitally based providers, direct banks are in a position to gain market share and mindshare by delivering around-the-clock access and products with attractive fee structures and interest rates.
The banking system remained strong overall, with robust capital and liquidity and improved asset quality in the second half of 2021, according to the Federal Reserve’s latest supervision and regulation report. Fed expands watch over banks’ fintech use.
At a community bank with limited staff and resources, tech transformation is all about setting priorities.
According to survey data from Morning Consult, 55% of bank customers primarily interact with their bank digitally, including via online and mobile channels.
Eighty-two percent of small businesses said they maintained or gained trust with their bank in 2020 amid the COVID-19 pandemic, and an even greater majority—85%—believe that their needs are being met by their current bank, according to a new survey from consulting firm West Monroe this week.
The pandemic encouraged more people to consider opening a bank account online, according to a new FICO survey released today.