Customer satisfaction grows with online banks
Customer satisfaction with online-only banks is growing, although the number of new customers opening direct bank accounts has so far declined this year, according to a new survey by JD Power.
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KeyBank Survey: Consumers feel financial stress, embrace digital tools
Amid growing financial stress and economic pressures, just 33% of Americans reported feeling savvy about their finances, compared to 43% a year ago, according to findings from the KeyBank 2023 Financial Mobility Survey released this week.
NIST releases encryption tools to combat quantum computing threats
The Commerce Department’s National Institute of Standards and Technology this week selected the first group of encryption tools designed to withstand the assault of a future quantum computer, which could potentially crack the security used to protect privacy in digital systems such as online banking and email software.
J.D. Power: Satisfaction with credit card apps falls as usage rises
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. Overall satisfaction with most digital channels has declined as usage has increased.
J.D. Power survey: Direct banks grow popularity through customer service
As more of our lives continue to shift to digitally based providers, direct banks are in a position to gain market share and mindshare by delivering around-the-clock access and products with attractive fee structures and interest rates.
Fed report: Banking system remains strong, assessing of fintech risk ramps up
The banking system remained strong overall, with robust capital and liquidity and improved asset quality in the second half of 2021, according to the Federal Reserve’s latest supervision and regulation report. Fed expands watch over banks’ fintech use.
Podcast: Step-by-Step IT Transformation at a Community Bank
At a community bank with limited staff and resources, tech transformation is all about setting priorities.
ABA Data Bank: More than Half of Bank Customers Interact Mostly Digitally
According to survey data from Morning Consult, 55% of bank customers primarily interact with their bank digitally, including via online and mobile channels.
Survey: Banks Delivered for Small Businesses with PPP
Eighty-two percent of small businesses said they maintained or gained trust with their bank in 2020 amid the COVID-19 pandemic, and an even greater majority—85%—believe that their needs are being met by their current bank, according to a new survey from consulting firm West Monroe this week.
Survey: Pandemic Spurs Interest in Opening Bank Accounts Online
The pandemic encouraged more people to consider opening a bank account online, according to a new FICO survey released today.