Podcast: Adding Value with Relationship-Based Wealth Planning
Nerre Shuriah of First Citizens Bank explores how to deliver a relationship-based, community banking asset management service in an environment of fee and commission compression.
Browsing: Midsize banks
Study: Pre-Pandemic, Half of Customers Were ‘Branch-Dependent’
Retail banks continued to notch high satisfaction scores, though the limited availability of in-branch services since the coronavirus pandemic began could introduce challenges to retail bank satisfaction, according to J.D. Power’s annual retail banking satisfaction study released today.
CNBC Story Spotlights Banks’ Efforts to Complete PPP Loans
A CNBC story published today documents the herculean efforts by many banks to process, approve and fund loans through the Small Business Administration’s Paycheck Protection Program.
Shifting Drivers of Bank M&A in 2020
Diving into the data on why community banks buy and sell—and how they can position themselves to succeed.
Risk Across the Enterprise
Midsize bank ERM/ORM professionals explore their growing roles in supporting their institutions’ growth.
Podcast: With Rebrand, WaFd Puts Its Bank Identity Front and Center
Washington Federal — a $16.4 billion regional institution based in Seattle — had a problem: many in the general public didn’t realize exactly what it did.
Podcast: Compliance’s Role in Innovation and Change Management
The mindset of bank compliance officers is shifting to focus on how they can support product innovation and change management, applying their expertise in regulations and process management ultimately to accelerate the innovation process.
Illinois Banker Michael Scudder to Lead ABA’s ABC Council
The American Bankers Association today announced that Illinois banker Michael L. Scudder will serve as chairman of its American Bankers Council—the banker-driven peer group for midsize bank chief executives—for the 2019-2020 membership year.
Podcast: Enterprise Risk Management in a Growing Midsize Bank
Midsize banks are at an inflection point: their ranks are growing as banking sector consolidation continues, and while these banks are ramping up their risk and compliance functions, they don’t need the same kinds of programs as the largest banks.
Podcast: A Customer Advocate Inside the Bank
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.