“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
Browsing: Midsize banks
On the latest episode of the ABA Banking Journal Podcast, United Bankshares President Rick Adams talks about United Bank’s experience with M&A and offers tips on providing quick and candid communication in the merger process.
On this week’s episode, Evan Sparks digs into the unique role — and the special difference — that bank headquarters play in driving Tupelo’s economic performance.
In part one of a special two-part series on the ABA Banking Journal Podcast, co-host Evan Sparks takes listeners on a trip to America’s tiniest financial hub.
How two midsize banks power outsized economic performance in America’s smallest financial hub.
FirstBank CEO and ABA Government Relations Council Chairman Jim Reuter talks about blazing a trail.
As the longstanding Libor rides off into the sunset, what will replace it? And what do banks need to do to prepare?
The Federal Reserve on Friday released a report on its regulatory and supervisory activities for banking companies demonstrating the health and safety of the banking industry.
The Financial Stability Oversight Council today voted to de-designate Zions Bank as a systemically important financial institution as the bank merges with its holding company.