Survey: Mortgage servicer customers remain wary of online chat
Many mortgage servicer customers still prefer to speak with a live person over the phone when experiencing a problem, although ...
Tag: Customer experience
Podcast: Laser-focused on the customer experience
How do community banks balance the need for cutting-edge technology and the human touch? Pamela Montpelier of Ballston Spa National ...
Marketing Money Podcast: Fast food finance
What restaurants teach us about banking.
Banks’ digital experience becomes increasingly homogenized, surveys find
Banks and credit card providers have an opportunity to “drive meaningful, unique digital customer experiences” through personalized financial management tools ...
AARP survey details generational differences in banking practices, fraud experiences
While adults ages 18 to 49 are more likely than older adults to lose money from financial exploitation, older adults ...
How banks can lead from the front with digital
The value is high to banks of continually adapting their digital toolkits to remain competitive and deliver consistently positive customer ...
Millennial financial woes can inspire better bank products and marketing
Many millennials may not know bankers can help. And too many do not know how to ask.
Podcast: How a community bank boosted its consumer mortgage program
How does a community bank whose bread and butter was mortgage lending make the business sustainable in a time when ...
Podcast: Building banker skills with cross-generational learning
As a bank leader, Alicia Wade notes that we're at a unique moment that won't recur for many years: having ...
Driving strong mobile banking engagement
From acquiring to converting to retaining, the key is a targeted strategy
