given the fierce competition to attract and retain bank customers, what do you do to differentiate yourself? Positioning yourself as a customer advocate is one important way. You can say you have your customers’ best interests at heart, but what can you do to put teeth into that claim?
Browsing: Customer communications
Today banks have the capacity to recreate the lifetime relationships that used to be the norm in banking. And if they want customers to stick around—even when they get offered a slightly better interest rate somewhere else—most banks need to put a heavier focus on communications. They must continually demonstrate to customers that they have offerings to meet their present and future financial needs, no matter what life stage they’re in.
Today’s hyper-connected consumers are using mobile technology to communicate in one way or the other all day long. So they expect the financial institutions they do business with to communicate with them on a personalized, relevant and contextual basis, just like their favorite brands do.
These seven steps at the start of an M&A process will go a long way toward creating the best customer experience and optimizing the deal.
Six tips banks can share with consumers as a starting point for helping them organize their finances.
In this podcast, Renasant Bank’s John Oxford talks about what he believes should be the top branding priority for the majority of banks.