Customers and the teams servicing them must have the ability to respond quickly with the right information.
Facilitating greater collaboration between compliance and marketing teams does not have to be an arduous process.
Use text when it can be one-to-one and provide relevant, personal information. Otherwise, just say no.
Structuring content and audience strategy to work together while nurturing your community of followers will help marketers meet the new challenges they face.
Streamlining the process of managing disclosures will make it easier to stay compliant and reduce costs and timelines significantly, all while improving customer experience.
Your communications in times of crisis—what you say and how you say it—are just as important as being able to deliver the message.
With the proper organization of your team’s content creation efforts, you can make it easier for everybody involved in the long and winding creative process to stay informed and efficient.
Help your bankers start a blog, vlog or a podcast. Show them how to how to use these tools and others to engage as experts in their field and community.
Even if your bank’s website is in dire need of a redesign, now is not the time. But a few key changes will go a long way to improving your site for both you and your customers.
How your bank approaches the challenge of staying digital-forward and human-centric at the same time may determine the banking winners and losers in a post-COVID economy.