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Browsing: Technology
The Nuances of Marketing Voice Banking
Voice banking has given financial services executives something to talk about as they evaluate how this new channel fits into their overall service mix.
How Does Missing Consumer Data Hurt Your Business?
Liens and judgments aren’t reflected in credit scores, but customers who have them pose increased credit risk.
‘If It’s Not .bank, It’s Not My Bank’
With .bank URLs, banks are reclaiming their email channels from the fear of phishing as a trusted space to communicate internally and with their customers.
You Already Know How to Manage Regulatory Change—Just Ask Mom
Elementary principles to keep in mind when choosing a regulatory change management regtech solution.
Are You Choosing Fintech—or Is Fintech Choosing You?
Risk management and compliance considerations along the path of banking innovation.
Study: Mobile App Complexity Dings Customer Satisfaction
As bank mobile apps add new features, the increased complexity is stumping some consumers, according to new studies from J.D. Power.
Podcast: How Voice Biometric Authentication Improves Bank CX
On the latest episode of the ABA Banking Journal Podcast, CEO Brad Paige talks about “the first security enhancement that we’ve done that actually improved the customer experience.” The enhancement: digital voice authentication.
Can You Hear Me Now?
How digital voice technology helps banks large and small improve efficiency, reduce fraud and enhance the customer experience.
A Bank in Every Device?
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.