Digital Transformation, Accelerated
The pandemic has upended almost every aspect of Americans’ lives, including how they bank. Which aspects of the COVID-fueled digital acceleration are here to stay?
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Supporting Our Community with the Help of Technology
With the pandemic lingering like a houseguest who refuses to go home, it’s reassuring to know that we can meet a full range of customers’ needs with the help of online and digital technologies.
CEO Q&A: Healing ‘Pain Points’ for Family Businesses
A conversation with Wendy Cai-Lee of de novo Piermont Bank on the unique needs of multigenerational family firms.
How COVID-19 Is Accelerating the Demand for Efficiency and Automation in Risk Management
The siloed and slow, often manual, processes of the past are giving way to new efficiencies of automation and cloud-based solutions.
Podcast: Prodding Class Action Attorneys to Deliver More for Consumers
In recent years, high-profile class action settlements have been criticized for delivering little to no monetary relief to plaintiffs, instead, providing coupons, injunctive relief or “cy pres” relief in which the defendant makes charitable donations, while making large fee awards to attorneys.
Using Technology to Improve Health and Safety in the Branch
Banks will win clients during and following the pandemic by providing in-person experiences that combine smart health protections, engaging personal interactions and useful technology enhancements.