When it’s time to invoke the succession plan
Experiences like Northwest Bank’s are not unprecedented—and sudden death is not the only incident that can rock an organization’s world and trigger the succession plan.
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The power of customer segmentation insights
Segmentation analysis of your customers—and understanding what matters most to them—will allow you to develop targeted products, services and sales strategies.
The chief compliance officer of 2030
The successful CCOs of tomorrow will carefully build and lead programs specifically designed to allow teams of analysts, regulatory bodies and vendor-partners to all work in concert.
Three essential considerations when redesigning your bank website
Once you have taken time to consider the long-term goals of your website, it is time to implement conversion points that will turn site visitors into new customers.
Payment messaging upgrade promises benefits
Enriched data from ISO 20022 is expected to spur new payment-related products and more insightful analysis into customer payment patterns
Lack of financial literacy costing consumers, but banks can help
In a national moment of increasing demand for financial education, banks are in a unique position to inform and inspire.
Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Banking for Z next generation
Banks gain trust when they deliver financial data directly into the hands of consumers.
Podcast: Can the Fed land a ‘Goldilocks’ monetary policy landing?
ABA Economic Advisory Committee Chair Richard DeKaser offers the EAC’s consensus forecast that the Fed will indeed stick the landing, reducing inflation gradually without harming employment or causing a recession.
A new inflation age, part one: commodities
Ramping up production of these essential components is complex and requires billions of dollars in investment and years to come online. Other trends such as increased demand for electric vehicles and green energy are creating a sustained surge in demand for relevant raw materials.