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Home ABA Banking Journal Podcast

Podcast: Laser-focused on the customer experience

October 17, 2024
Reading Time: 1 min read
Podcast: Laser-focused on the customer experience

Pamela Montpelier
SVP, Growth and Experience Officer
Ballston Spa National Bank

How do community banks balance the need for cutting-edge technology and the human touch? On the latest episode of the ABA Banking Journal Podcast — sponsored by Alkami — Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. Among other topics, Montpelier discusses the use of AI-based tools to improve decision-making and help bank employees replace manual processes with time spent engaging clients. She also talks about her experience working with a variety of banks as a service provider executive, prior to which she was the youngest female bank CEO in Massachusetts.

This episode is presented by Alkami.

If you can’t see the audio player above, click here to listen to this week’s episode.

In this episode:

Pamela Montpelier
SVP, Growth and Experience Officer
Ballston Spa National Bank

Tags: ABA Banking Journal PodcastArtificial intelligenceCustomer communicationCustomer experienceFintechWomen in banking
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