ABA Banking Journal
No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
SUBSCRIBE
ABA Banking Journal
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive
No Result
View All Result
No Result
View All Result
ADVERTISEMENT
Home Newsbytes

J.D. Power: Issuers Could Improve Communication About Credit Card Benefits

August 22, 2019
Reading Time: 1 min read

A lack of understanding about credit card rewards offerings may affect consumers’ satisfaction with their issuer, according to the J.D. Power 2019 Credit Card Satisfaction Study released today. While consumers have a wide array of credit card rewards and benefits on the market to choose from, the study found that while 66% of consumers completely understand rewards offerings, just 36% fully understand the supplementary benefits available to them. That can affect overall satisfaction—those who fully understood their benefits had satisfaction scores that were 165 points higher than those who did not, the study found.

“The average credit card customer today has roughly 16 different benefits available, yet only about one-third of customers say they completely understand all of the benefits available to them,” said J.D. Power’s John Cabell. He added that issuers “should now turn their attention to communication to help customers extract the full value from their products and buttress themselves against competition from a growing crop of rivals.”

Discover was the highest ranked issuer with a top score of 842, followed by American Express, with a score of 838. Among large Visa or Mastercard issuers, Capital One and Chase ranked highest, with both notching scores of 807. Barclays followed close behind with a score of 806. Had USAA Federal Savings Bank—whose membership criteria meant J.D. Power left it out of the rankings—been included, it would have scored 866. BB&T was the top-rated regional issuer at 811, followed by PNC with a satisfaction rating of 810.

ADVERTISEMENT
Tags: Credit cardsSurveys
ShareTweetPin

Related Posts

ABA, associations urge lawmakers to finalize deal on debt ceiling

House passes bills on stablecoins, digital assets, CBDCs

Cybersecurity
July 17, 2025

The House voted in favor of two bills to create a regulatory framework for payment stablecoins and digital assets. House members also voted in favor of a separate bill to ban the Federal Reserve from issuing a CBDC.

Business inventories rise in February

Business inventories hold steady in May

Economy
July 17, 2025

Business inventories in May came in at $2.66 trillion, virtually unchanged from the month prior but up 1.7% from a year ago, the Commerce Department said.

Mortgage rates fall

Mortgage rates rise

Economy
July 17, 2025

The rate for a 30-year fixed-rate mortgage was 6.75% this week. The rate for a 15-year fixed-rate mortgage was 5.92%.

BIS: Stablecoins fail as ‘sound money’

ABA urges lawmakers to include safeguards in stablecoin bill

Compliance and Risk
July 17, 2025

A durable regulatory framework for stablecoins must balance the potential for enhancing payments with the need to limit negative economic consequences, promote financial stability and guard against consumer protection risks, ABA President and CEO Rob Nichols said in...

Home builder confidence unchanged in April

Home builder confidence rises in July

Economy
July 17, 2025

Builder confidence in the market for newly built single-family homes was 33 in July, up one point from June, according to the NAHB/Wells Fargo Housing Market Index. Builder sentiment has now been in negative territory for 15 consecutive...

Retail sales decreased 0.8% in January

Retail sales increased 0.6% in June

Economy
July 17, 2025

There were $720.1 billion in retail and food service sales, an increase of 0.6% from the previous month, and up 3.9% from June 2024, adjusted for seasonal variation and holiday and trading-day differences, but not for price changes,...

NEWSBYTES

House passes bills on stablecoins, digital assets, CBDCs

July 17, 2025

Business inventories hold steady in May

July 17, 2025

Mortgage rates rise

July 17, 2025

SPONSORED CONTENT

Navigating Disruption in Ag Lending – Why Tariffs Are Just the Tip of the Iceberg

Navigating Disruption in Ag Lending – Why Tariffs Are Just the Tip of the Iceberg

July 1, 2025
AI Compliance and Regulation: What Financial Institutions Need to Know

Unlocking Deposit Growth: How Financial Institutions Can Activate Data for Precision Cross-Sell

June 1, 2025
Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

Choosing the Right Account Opening Platform: 10 Key Considerations for Long-Term Success

April 25, 2025
Outsourcing: Getting to Go/No-Go

Outsourcing: Getting to Go/No-Go

April 5, 2025

PODCASTS

The future of careers in risk and compliance

July 17, 2025

Breaking down the bank-related provisions in the big budget bill

July 10, 2025

Podcast: Inside ABA’s new Treasury Check Verification System API

June 25, 2025
ADVERTISEMENT

American Bankers Association
1333 New Hampshire Ave NW
Washington, DC 20036
1-800-BANKERS (800-226-5377)
www.aba.com
About ABA
Privacy Policy
Contact ABA

ABA Banking Journal
About ABA Banking Journal
Media Kit
Advertising
Subscribe

© 2025 American Bankers Association. All rights reserved.

No Result
View All Result
  • Topics
    • Ag Banking
    • Commercial Lending
    • Community Banking
    • Compliance and Risk
    • Cybersecurity
    • Economy
    • Human Resources
    • Insurance
    • Legal
    • Mortgage
    • Mutual Funds
    • Payments
    • Policy
    • Retail and Marketing
    • Tax and Accounting
    • Technology
    • Wealth Management
  • Newsbytes
  • Podcasts
  • Magazine
    • Subscribe
    • Advertise
    • Magazine Archive
    • Newsletter Archive
    • Podcast Archive
    • Sponsored Content Archive

© 2025 American Bankers Association. All rights reserved.