More Customers Using Mobile Deposit, but Frequency Slips

One in seven Americans deposited a check using their smartphones in the past year, up from one in eight last year, according to an Ipsos Public Affairs survey conducted for ABA. “Mobile deposit continues to attract more consumers because this bank service is incredibly convenient,” said ABA SVP Nessa Feddis. “In the short time it takes to post an Instagram, you’ve deposited your check.”

While more people are using mobile deposit, the survey found they are using it less often. Of those who used mobile deposit, 54 percent did so at least once a month, down from 80 percent in 2014. Once-a-month depositors accounted for 27 percent (down from 46 percent) and those using it twice a month dipped from 23 percent to 12 percent. The share using mobile deposit less than once per month rose from 19 percent to 45 percent.

“People are receiving checks less frequently, but when they do they’re increasingly turning to mobile banking to deposit them,” Feddis explained. “Mobile has become a bigger part of how people interact with their bank, and we expect banks to continue to expand and enhance customer services available through mobile devices.”