As consumer expectations expand to include an anywhere, anytime, any-device type of mindset, multichannel support and interactive communication features become increasingly important.
Browsing: Mobile banking
When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.
Lessons from sophisticated retail for using physical space to build trust, explain products and solve problems.
New findings from several J.D. Power mobile and online banking studies underscore the importance of banks’ digital transformation efforts ahead of the COVID-19 outbreak in the U.S.
Retail banks continued to notch high satisfaction scores, though the limited availability of in-branch services since the coronavirus pandemic began could introduce challenges to retail bank satisfaction, according to J.D. Power’s annual retail banking satisfaction study released today.
How banks of all sizes are delivering tailored financial education programs that meet the needs of distinct—and vulnerable—groups in their communities.
Build a mobile-first culture, customize mobile offerings and becoming your customers’ trusted financial adviser.
Consumers are less satisfied with their wealth management mobile apps than they are with retail banking or credit card apps, but when wealth firms provide an outstanding mobile experience, clients are more likely to sign up for additional products and services, according to a J.D. Power study released today.
Ninety-five percent of respondents in a recent American Bankers Association/Morning Consult survey rated their bank’s online and mobile app experience as “good,” “very good” or “excellent,” and 77% agreed that technological improvements by banks are making it easier for them to access their financial services.