Consumers are less satisfied with their wealth management mobile apps than they are with retail banking or credit card apps, but when wealth firms provide an outstanding mobile experience, clients are more likely to sign up for additional products and services, according to a J.D. Power study released today.
Ninety-five percent of respondents in a recent American Bankers Association/Morning Consult survey rated their bank’s online and mobile app experience as “good,” “very good” or “excellent,” and 77% agreed that technological improvements by banks are making it easier for them to access their financial services.
Nearly three quarters of Americans (73%) most often access their bank accounts via online and mobile channels, according to a new ABA/Morning Consult survey released today.
More small business owners are using their banks’ mobile apps, and satisfaction with banks reached a record high, according to J.D. Power’s Small Business Banking Satisfaction Survey released today.
Eighty-two percent of consumers are less likely to consider switching banks once they become accustomed to their bank’s digital banking services, according to a study released today by Iselin, N.J.-based Provident Bank.
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
As mobile banking continues to expand and evolve, mobile app ratings are one of the most important factors driving consumer discovery and conversation.
Insights from bankers and industry experts on launching a successful digital-only subsidiary.
Mobile banking is still a relatively young phenomenon. It’s evolving with technology and responding to ongoing insights on what customers value. Here, bankers and experts share some of the lessons learned along the way.
The disconnect between consumers’ self-perceptions and the reality of their financial health is striking, and suggests that financial services need to be doing something different. Findings from a recent Ernst and Young study—infused with insights from behavioral economics—point toward an exciting new path forward.