Insights from the 2022 Federal Reserve/CSBS survey of community banks.
Browsing: Mobile banking
Christian Ruppe co-founded a fintech firm when he was in college — and later he…
Most customers are dissatisfied with their credit card mobile apps and online options, according to recent studies by J.D. Power. Overall satisfaction with most digital channels has declined as usage has increased.
The American Bankers Association Foundation and the Federal Trade Commission released an infographic with information to help consumers protect themselves when using mobile payment apps and services.
Digging into the data showing that the market for deposits is highly competitive.
According to survey data from Morning Consult, 55% of bank customers primarily interact with their bank digitally, including via online and mobile channels.
Ninety-nine percent of respondents in a recent American Bankers Association/Morning Consult survey rated their bank’s online and mobile app experience as “good,” “very good” or “excellent,” matching last year’s record, and 81% agreed that technological improvements by banks are making it easier for all Americans to access their financial services.
Eighty-two percent of small businesses said they maintained or gained trust with their bank in 2020 amid the COVID-19 pandemic, and an even greater majority—85%—believe that their needs are being met by their current bank, according to a new survey from consulting firm West Monroe this week.
John and Josh discuss ideas and trends from last week’s ABA Bank Marketing Conference, among other hot topics across the culture.
An estimated 124.2 million households were considered “banked” in 2019, with at least one member having a checking or savings account, according to FDIC figures that were highlighted in a new report from the American Bankers Association today on access to the banking system.