How social selling can build trust in the financial advisor-client relationship
Trust hinges on authentic relationships. Today’s investors want to work with real people who connect with them on a human ...
Tag: Retail banking
Podcast: Building banker skills with cross-generational learning
As a bank leader, Alicia Wade notes that we're at a unique moment that won't recur for many years: having ...
Seven interior design trends for banks
By incorporating these emerging design trends your branch can evolve into a modern, comfortable space that customers look forward to ...
Podcast: Inspiring rising leaders to be part of something bigger
As a leader in selecting and developing potential Chick-fil-A restaurant operators for many years, André Kennebrew conducted around 8,500 talent ...
CFPB study: BNPL loans grew tenfold since 2019
Buy-now-pay-later services have exploded in popularity with five BNPL lenders reporting a near tenfold increase in the number of loans ...
Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Fed survey: Americans’ financial well-being improves in 2021
Nearly 8 in 10 U.S. households surveyed in late 2021 said they were “doing OK” or “living comfortably,” according to ...
CFPB Issues Blog Post Criticizing NSF Fees
The Consumer Financial Protection Bureau issued a blog post today that criticized banks that charge nonsufficient funds fees.
ABA, SBAs: CFPB RFI shows ‘deeply flawed conclusions’ on consumer financial markets
The American Bankers Association and all 51 state bankers associations directly challenged the CFPB on a recent request for information ...
J.D. Power survey: Customer satisfaction driven by support in tough times
As customers increasingly face tough economic challenges, retail banks’ ability to offer support plays a critical role in satisfaction, according ...
