An overwhelming majority — 89 percent — of American consumers rate their bank’s service and support as “good,” “very good,” or “excellent,” according to new data from ABA and Morning Consult. The same number also said they were satisfied with their primary bank.
More than a third of bankers say they expect to spend more money on their Bank Secrecy Act and anti-money laundering programs over the next year, according to a new benchmarking survey by the consulting firm RSM.
More Americans view banks more positively than negatively, according to new data from Gallup.
Generous rewards and sign-up offers, especially in super-prime customer segments, have helped drive up consumer satisfaction with credit cards, according to a J.D. Power study released today.
Nine out of ten banks have financial institution bond, directors’ and officers’ liability, automobile insurance and umbrella liability policies, according to findings from ABA’s 2017 Bank Insurance Survey Report released this week.
The Department of Labor’s final fiduciary rule is “deeply flawed in several critical areas” that prevent it from functioning properly, ABA said in a comment letter today.
Banks continue to grapple with regulatory burden and question whether the new rules protect consumers, according to ABA’s biannual Survey of Bank Chief Compliance Officers released this week.