Having an effective data strategy is important to financial leaders, with 80% saying they would be able to improve customer service by overcoming the challenges of integrating external data into core platforms, according to a report released by regtech firm Encompass.
One in 10 adults say they do not have a checking or savings account, according to new research released by Morning Consult.
Customer satisfaction with credit card issuers declined this year as card issuers worked to meet consumers’ needs amid continued economic volatility, according to the J.D. Power 2021 Credit Card Satisfaction Study released today.
In response to the COVID-19 pandemic, the number of debit transactions declined 2.5% in 2020, the first dip in the 16-year history of the Pulse debit issuer survey released today.
Credit card monthly purchase volumes were mostly unchanged in the first quarter compared to the fourth quarter of 2020 but remained strong as consumers continued to drive the economic recovery, according to ABA’s latest Credit Card Market Monitor released today.
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey released by banking software company Temenos.
As the Libor endgame continues to count down, what rates are America’s large and midsize banks planning to adopt to update their risk models?
Customer satisfaction with mortgage servicers industrywide increased six points to 787 on a scale of 1,000 during the pandemic, according to the J.D. Power 2021 Primary Mortgage Servicer Satisfaction Study released today.
Despite persistent pandemic-related uncertainties, optimism among small and middle market businesses is on the rebound, according to Umpqua Bank’s 2021 Business Barometer released today. More than half of middle market firms—55%—said they expect economic conditions to improve, up from just 33% a year ago, and 52% of small firms said they also expect improvement.
Eighty-eight percent of midsize business leaders are optimistic about their company’s performance in next six months, up significantly from 56% one year ago and the highest percentage recorded in 11 years of JPMorgan Chase’s Business Leaders Outlook Pulse survey, the bank said yesterday.