Having an account manager who is viewed as a trusted adviser can make a critical difference in how satisfied small businesses are with their bank, according to J.D. Power’s Small Business Banking Satisfaction Survey released today.
As ABA kicked off its Annual Convention in New York today, ABA President and CEO Rob Nichols shared how the banking industry has powered economic growth in an interview on CNBC’s Squawk Box.
The American Bankers Association this morning unveiled new data showing that nearly 9 in 10 Americans (86 percent) say they are “very satisfied” or “satisfied” with their primary bank.
Seven out of 10 Americans said they most often access their bank accounts via online and mobile channels, according to a new ABA/Morning Consult survey.
After years of steadily increasing as new regulations were implemented, compliance costs at community banks are finally coming down, according to a survey released today by the Federal Reserve and the Conference of State Bank Supervisors.
New York-based Chase Bank received the highest customer satisfaction rating among six nationwide banks, scoring 854 out of 1,000, according to a new J.D. Power study released today.
Check fraud scams continue to cheat consumers out of thousands of dollars, and complaints to government agencies and consumer advocacy groups have doubled over the last three years, the Better Business Bureau said in a new report released today.
Two-thirds of consumers who use nonbank fintech apps are extremely concerned or very concerned about data privacy, according to a recent survey conducted for the Clearing House.