Survey: Debit Transactions Decline for First Time on Record
In response to the COVID-19 pandemic, the number of debit transactions declined 2.5% in 2020, the first dip in the 16-year history of the Pulse debit issuer survey released today.
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FDIC: Share of Unbanked Americans Reaches Record Low in 2019
The share of U.S. households that are unbanked continued falling in 2019, reaching 5.4%, the lowest rate yet recorded in a biennial FDIC report.
Engage Differently: Marketing Digital Tools in a Time of Crisis
The ongoing digital shift in banking will provide more opportunities to unlock better customer experiences.
P2P Payments, Card-Not-Present Drive 2019 Growth in Debit Transactions
Even before consumers’ acceleration to online shopping due to the pandemic, card-not-present debit transactions rose 21% year-on-year in 2019, according to Pulse’s debit issuer survey released today.
Emerging Vectors for Payments Fraud
With EMV card deployment reducing fraud at the point of sale, cyber-criminal schemes are targeting email, mobile devices and other channels.
Consumers Give Bank Mobile Apps Top Marks in Morning Consult Survey
Ninety-five percent of respondents in a recent American Bankers Association/Morning Consult survey rated their bank’s online and mobile app experience as “good,” “very good” or “excellent,” and 77% agreed that technological improvements by banks are making it easier for them to access their financial services.
Study Finds Digital Investments Can Reduce Attrition
Eighty-two percent of consumers are less likely to consider switching banks once they become accustomed to their bank’s digital banking services, according to a study released today by Iselin, N.J.-based Provident Bank.
How One Community Bank Is Reinventing CX for the Digital Age
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
Digital Transactions Driving Growth in Debit, Survey Shows
Debit card use and market penetration continued to grow last year, while fraud losses declined, according to Pulse’s debit issuer survey released this morning.
A Bank in Every Device?
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.