Ninety-five percent of respondents in a recent American Bankers Association/Morning Consult survey rated their bank’s online and mobile app experience as “good,” “very good” or “excellent,” and 77% agreed that technological improvements by banks are making it easier for them to access their financial services.
Eighty-two percent of consumers are less likely to consider switching banks once they become accustomed to their bank’s digital banking services, according to a study released today by Iselin, N.J.-based Provident Bank.
From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience.
Debit card use and market penetration continued to grow last year, while fraud losses declined, according to Pulse’s debit issuer survey released this morning.
With the explosion in connected smart devices, bankers will see more opportunities to serve customers—and confront thornier risks—than ever before.
By Kate Young
Fifty percent of first-time person-to-person payments users are aged 45 or older, according to survey data released today by Early Warning Services.
By Tyler Mondres
Lagging loyalty puts financial institutions at risk of falling behind.
How to blend the basics of fighting fraud with new tactics, capabilities and processes to keep pace with digital payments.