Mobile banking use is growing fast, and as mobile banking customers use it more frequently, they are able to move on more quickly to other life activities. That’s a finding from Citi’s 2018 Mobile Banking Study released today, and it’s an insight shared by Alice Milligan — chief digital client experience officer in the U.S. consumer bank group at Citi — in a bonus episode of the ABA Banking Journal Podcast.
Browsing: Mobile banking
First thing first: the experience will not equal the channel.
Customers will continue to accelerate their demands for anytime/anywhere banking. They will look to banks as expert advisers who can help them overcome stress and manage financial goals.
By a margin of more than four to one, Americans agree that the House should pass S. 2155, the bipartisan Senate regulatory reform bill, according to results from a new ABA/Morning Consult poll released today during ABA’s Government Relations Summit.
In a global study of banks’ digital sales capabilities, North American banks showed the largest improvement, led largely by U.S. institutions, according to a study by financial technology provider Avoka.
Seventy-eight percent of U.S. retail bank customers say they are interested in receiving financial advice from their bank, but just 28 percent are currently receiving any, according to a new study released by J.D. Power today.
The House tonight approved two ABA-advocated bills.
Financial institutions are leveraging technology to make payments faster, easier and safer.