While mobile and other digital channels continue to grow in importance for transactions, branches remain the preferred channel for customers to have important conversations with their banks, according to a Celent survey for Samsung released today.
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As the leader of a 32-person R&D team helping U.S. Bank’s business lines implement new technology and scout out the most promising financial innovations, Dominic Venturo is on the front lines of fintech innovation in the banking world. On the latest episode of the ABA Banking Journal Podcast, Venturo talks about recent and upcoming innovations that U.S. Bank is rolling out.
With fraud on the rise, banks explore strategies for enhancing their cybersecurity efforts.
Bank CEOs on streamlining and improving the digital customer experience.
As the Treasury prepares to issue its report on nonbank fintech issues, ABA today released a white paper featuring several fintech policy recommendations that would facilitate innovation both inside and outside of the regulated banking system and promote partnerships between banks and nonbanks.
Customers at the nation’s large and midsize banks are most satisfied when their banking experience blends digital and in-person experiences, according to a J.D. Power study released today.
Mobile banking use is growing fast, and as mobile banking customers use it more frequently, they are able to move on more quickly to other life activities. That’s a finding from Citi’s 2018 Mobile Banking Study released today, and it’s an insight shared by Alice Milligan — chief digital client experience officer in the U.S. consumer bank group at Citi — in a bonus episode of the ABA Banking Journal Podcast.
First thing first: the experience will not equal the channel.
Customers will continue to accelerate their demands for anytime/anywhere banking. They will look to banks as expert advisers who can help them overcome stress and manage financial goals.
By a margin of more than four to one, Americans agree that the House should pass S. 2155, the bipartisan Senate regulatory reform bill, according to results from a new ABA/Morning Consult poll released today during ABA’s Government Relations Summit.