As consumers increasingly access banking services through digital channels, the vast majority of branch closures have been concentrated in well-off areas.
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If you’re working to build your retail business, you have a lot in common with many companies in the malls and shopping centers. There’s more competition than ever from across the street and across the globe. The successful retailers are innovating, building their brands and creating special promotions that make lifelong, loyal customers.
“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer.
A detailed look at the trends in the banking environment overall—and specifically in branching over the past several years.
While industry pundits debate the future of the branch, banks are still opening physical locations—and finding community- and budget-conscious ways to make a strong first impression on their new neighbors.
At banks of all sizes, student-staffed branches turn students into ambassadors for healthy financial choices.
In a comment letter filed before the holidays, ABA voiced support for the FDIC’s National Survey of Unbanked and Underbanked Households and offered recommendations for ways the survey questions could be improved in 2019. Specifically, ABA agreed with the FDIC’s inclusion of prepaid cards in a survey question about consumers’ experiences with bank accounts, noting
While banks continued to see deposit growth over the past year, it lagged five-year averages at both community banks and non-community banks, according to the latest issue of the FDIC Quarterly.