Banks view digitalizing credit-risk function as urgent but face people challenges
Customer experience focuses are heading beyond call centers, chatbots and mobile banking to include prioritizing credit-risk infrastructures.
Tag: Artificial intelligence
Will AI increase the threat to banks of phishing scams?
‘You’ve got to start thinking like a scammer, because the bad actors just got handed a huge gift’
A secure digital process transformation to bank on
Security leaders need proven methodologies to secure safe flow of unstructured data, closest to where the data is accessed by ...
Understanding (and using) ChatGPT in banking
Even with all the promise of ChatGPT, and similar conversational AI technologies, humans should be part of the loop and ...
Federal agencies issue joint statement on AI-based discrimination
While AI and automated systems can be useful, they have the potential to produce outcomes that result in illegal discrimination, ...
Podcast: The just-do-it mindset in community bank innovation
How can community bank emerging leaders take initiative in innovation? Tim Shangle advises bankers to take small steps and explore ...
Podcast: Top bank tech and innovation trends for 2023
What's on the horizon for bank innovation and fintech in 2023? ABA's Office of Innovation team explores top tech trends for ...
Natural language search: Helping banks enhance customer experience
Intelligent solutions enable self-service for both customers and support agents.
Compliance for 2023: What does the future hold?
With uncertainty the rule, the best advice is to have banks’ change-management processes ready for whatever comes.
Adaptable fraud strategies help banks lend with confidence in a down economy
Prioritizing a smooth customer experience while protecting against attacks.
