Can You Hear Me Now?
How digital voice technology helps banks large and small improve efficiency, reduce fraud and enhance the customer experience.
Tag: Artificial intelligence
How Humanized Marketing Earns Customers for Life
Today banks have the capacity to recreate the lifetime relationships that used to be the norm in banking. And if ...
McWilliams: Bank-Made Small-Dollar Loans Critical for Financial Inclusion
The FDIC is actively looking for ways to enable banks to offer small-dollar loans, FDIC Chairman Jelena McWilliams said today ...
Harnessing Data to Move Marketing Forward
Wherever you find yourself and your team on the marketing analytics journey, taking that next step can make all the ...
Why ‘Explainable AI’ Is the Next Frontier in Financial Crime Fighting
Banks that decide to implement AI or machine learning capabilities must consider not just how to approach the system upgrade ...
ABA Urges CFPB to Modernize Card Disclosure Rules
ABA yesterday urged the Consumer Financial Protection Bureau to use its authority to update outdated disclosure rules to meet the ...
Who Owns Model Risk in an AI World?
Regulatory guidance wants models that can be challenged. But when artificial intelligence turns a model into a black box, how ...
Smaller Banks, Fintech and the Customer Experience
The chairman and CTO of a small, century-old community bank shares the how’s and why’s of bringing machine learning, AI ...
FinCEN, Banking Agencies Encourage Innovation in AML/BSA Compliance
The banking agencies, along with the Financial Crimes Enforcement Network, today issued a statement encouraging banks to consider, study and ...
Fed’s Brainard Highlights Need for Responsible Oversight of AI
As the financial industry continues to find new uses for artificial intelligence capabilities, Federal Reserve Governor Lael Brainard outlined regulators’ ...
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