We also discuss the recent hacking news, managing your brand, and a variety of other topics.
Browsing: Retail and Marketing
The most recent algorithm announcement introduces a heavier emphasis on providing a great user experience.
Banks have long been a critical and valued supporter of arts and culture. As some arts organizations struggle because of the pandemic, financial industry patronage is more important than ever.
The variety of forward-looking term rates now available means that banks will have choices to offer when transitioning from Libor.
The most effective strategies for banks will have digital and brick-and-mortar channels working together to provide the greatest possible convenience and flexibility.
Customer satisfaction with traditional bank and credit card-branded lenders increased four points from last year to 861 while fintech lenders’ overall score declined five points to 852 on a 1,000-point scale, according to a new study by J.D. Power.
Customers and the teams servicing them must have the ability to respond quickly with the right information.
Is it still better to have your own uniquely branded checking account? And if you think bank names are similar, hold my free toaster.
Focusing on what matters most is the best way to show you can deliver quantifiable returns.
Banks that speak about their performance showing up for the country in a moment of need are connecting to new customers and building brand.