The Federal Reserve today announced new pricing for the payment services that Fed banks provide to depository institutions, such as the clearing of checks, ACH transactions, and wholesale payment and settlement services. The changes take effect Jan. 2, 2024. The Fed also announced that it will maintain the current schedule for the FedNow service, inclusive of discounts.
Survey: Bank customer experience as important as products, services
Nearly nine in 10 people say customer experience is just as important as a bank’s products and services, according to a recent survey. Asked why they left their primary bank, concerns over security was the top reason cited.