As part of the American Bankers Association’s ongoing work to strengthen the relationship between banks and their core providers so banks can deliver the innovative products and services customers want and need, the association today released a set of Principles for Strong Bank-Core Provider Relationships. Developed by ABA’s Core Platforms Committee, the Principles offer reasonable standards for quality service, open communication, access to bank data, fair contracts and data security that banks can use as part of their conversations with core providers.
ABA President and CEO Rob Nichols and Core Platforms Committee Chairman Julieann Thurlow, who is president and CEO of Reading Cooperative Bank in Reading, Mass., unveiled the Principles during ABA’s Annual Convention today in Seattle. “Getting this relationship right is critically important to you and the core providers,” Nichols told Convention attendees. “We’re already hearing from bankers that their conversations with their cores are more responsive and solutions-oriented since the committee began its work.”
Nichols and Thurlow also provided a preview of the committee’s next steps, including conversations with regional and emerging core providers. During the Convention’s opening general sessions, Nichols also updated bankers on ABA’s advocacy agenda and achievements; new member tools, including the revamped aba.com; and other initiatives to help banks innovate.